[Resolved]  Sun Direct TV — set top box

this is s.g. chitra residing at chaithanyapuri, dilsuknagar in hyderabad want to know that why we are unable to watch the sun tv for past 20 days though we have cable connection and set up box

not getting sun tv though i have cable and set up box. chaithanyapuri dilsuk nagar hyderabad7fb6e

My wife ordered Direct TV with the NFL Sunday Package and 2 Year contract for my birthday. She set an install date and even noted on the notes that we already had a 4LNB dish on the house. The install day comes and noone shows up in a 4 hour window so I call them. I get a person on the phone and it takes them several minutes to discover what is going on. They then tell me that there is a past due amount from 5 years previous. I tell them that is impossible as all bills were paid and the contract had been honored. She proceeds to tell me that the outstanding balance is $357. What? I asked if I was on candid camera... I then ask for an itemized statement of the charges and she tells me that I was sent a new DVR and I owed over $150 in service charges. I then tell her that we never recieved the DVR because we were offered a great deal with another company and they were not being competetive at the time for current customers (only new). I tell her there must be some kind of mistake and that since we did n0t receive any new equipment that I would pay the difference of equipment charge and service charge. She says that this is not possible. I get a supervisor on the phone (suppossed). I run through the above and also mention that we cancelled or previuos service with Dish and that we are having a get together for the first weekend of football and I have no TV. This lady sounded like she could care less and said that I would have to pay the entire $357 to get their service. I then tell her that she is crazy to dispute a 5 year old bill with me because I am willing to nearly split the difference and sign a two year contract with them to give them more monthly revenue at at least $80 plus dollars a month and we already had a dish on the roof. She says that is the best they can do. I tell them that it is definitely their loss and they will not ever be getting my business or anyone I can reach. What kind of company is unwilling to take a persons money after they have already completed on record a full contract of service and at the same time lie about sending equipment and that service charges were not paid when you are even willing to meet them half way to save a relationship. This kind of customer service will be the demise of them as more people discover their unethical ways. Word of advise... Get Dish Network this fall when the new 922 slingshot DVR is released. Dish has always had the best equipment and now the offer Red Zone for 5.99 per month with a $70 plan. Hope this helps someone out there. Thanks, Mark Edmond, OK USA Go Sooners!

sir i had bought a dish tv set up box on 21/11/09 and after installation of dish tv whenever i call to dish tv customer care they say me that your setup box is register by the name of Albert but my name is dinesh pathak .my VC no:[protected] STB No: DTS [protected] and FORM No: 7050894 .so please tell them to change the name and address to below mentioned name and address :

Name : DINESH PATHAK
Address : 1/8, master chawl, adhunic society, anand wadi, kurar village, malad(east), mumbai -400097

I hope that you will brought this problem to dish tv (zee tv) consideration.

I had bought the SUN Direct TV Product, receipt number 1300 from SUN DIRECT Dealer Company(AV Associates, Pattom, Trivandrum) on 12th May 2010. This is information to you that the product is defective due to their satellite position change and my numerous verbal complaints to their personnel have yielded no results.

None of their number will not work! Only call center person will pick the phone! As you know they have same answer to you every time.

I have never been let down by SUN DTH in the past four months

Respected sir,

I Baliraj Ram, Card no. is [protected] customer of sun direct DTH. My subscription expired today morning on[protected]. Today pm I rang up on [protected] and asked that What is the subscription package / I want to renew.She (Reps) told that Rs 2050 for 12 month. I asked is this my old subscription package. She told Yes. I told OK I am going to recharge for Rs 2050/- . After recharging I got message on screen that Renewal for 06 Months only under HINDI BASIC WITH MEGA SHINE.

Please note that my earlier recharge was Rs 1100/- for 06 months under VALUE PLUS PACK-ROI.Now you are requested to convert my present subscription into VALUE PLUS PACK-ROI FOR 12 MONTHS.Because I had told to top up under my old package.

Thanks.