Sundirect — setup box problem

Address:

Krishnagiri, Tamil Nadu

Respected Sir,
My sundirect connection number is[protected]R.
I have registered a complaint on 09/10/2011(setup box power supply problem)
Many times I contact the customer care excutives by phon there was no response. And also registered e-mail complaint on 22/10/2011, on the same one of the representative contacted me by phone and told me to pay Rs 250/- I will exchange the setup box. and I agreed but still there is no response.
26/10/2011 is a DEEPAVALI. Without TV how will enjoy the Deepavali.I having two kids. They have mentaly apset.
Same problem I faced 7 months back, that time also no response and myself repaired .It took 20days.
This is a correcet customer service.
I need a solution for the above mater.
thanks for your services.
with unhappy customer
s.sadaiyandi.
[protected].
Hosur, Krishnagiri district