[Resolved]  Sunflame Geyser — No ownership!

Sir,
10 days back I had purchased a 10 ltr Gyser from CAPTION ELECTRONICS, DARYAGANJ, Delhi. On installation it was found that the gyser is not working properly. Thereafter, I lodged two complaints and the service technician of your organisation visited my home twice. He could not resolve the problem. When asked to rectify the fault he bluntly refused to do so. If this is the state of affair and attitude of your company towardfs customers whose appliances is as old as 10 days and under WARANTY, Then I think I should not have preferred your appliances while option of other companies are available.

If you really bother for the reputation of your company, I hope you will replace the GYSER with a new one immediatly instead of sending unprofessional technicians. My residential address is given below:
Biswajit Mohanty
608, Minto Road Hostel,
New Delhi-110 002
Mbl No. [protected].

Sunflame geysers are pathetic. Service is totally unprofessional. I myself bought one sunflame geyser and it too is suffering the same fate.

Surprisingly complany does not bother to take care of its customers. I called up the head office and asked for the escalation. They were not at all interested in listening to the problem.