[Resolved] Suzuki Access 125 — CLOSING SERVICE CENTER OF SUZUKI ACCESS IN NOIDA | |||
Dear Sir, Please note that the SAI AUTOWORLD,NOIDA which was the authorized dealer and service center has closed without any notice to the customers. Even SUZUKI ACCESS have not taken any pains to inform the customers about the non availability of their services.Not to mention that there is no authorized service center other than this in NOIDA. I bought SUZUKI ACCESS 125 in 2012 (UP 16AJ-5094)and as per the service policy, last service was done in May'13. Now, I have no where to go for availing the free as well as paid services. The service centres in Ghaziabad and Delhi are very far off and are an unviable option to the Noida Customers. In such a situation, please let me know IMMEDIATELY as to what arrangement is being made: 1.To provide viable services to the customer within the 2 yr warranty period. 2.Making an arrangement with the existing service centres in Noida for taking care of the customers of Suzuki Access. 3.To reimburse the cost of servicing if the customers prefer nearby private service centres. It should be understood that a decision to buy Suzuki Access 125 was made on the basis of promixity to the residence for the sake of servicing and the expertize of your company.It is understood that servicing within the specified period is an essential requirement to keep the vehicle in good working condition and we as customers are being denied this requirement by none other than SUZUKI ACCESS. The customers cannot be taken for granted and can not be left out to manage themselves at least in Warranty Period as per the legalities too. In case, you fail to provide satisfaction to the customers like me within their warranty period by providing viable mobile servicing at door steps or any other viable option (not servicing in Ghaziabad or Delhi),I shall be constrained to take the matter to the consumer court and various online consumer forums which will not only tarnish your image but will adversely impact its sales too. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Suzuki Access 125 — service
facing problems with start, even in the warranty period battery not getting replaced its faulty battery with leakage than also it was told to us that its proper. workshop as well as shree sai people are just passing the balls on each others......kindly help
Suzuki Access — Vehicle performance is very poor
I hv suzukiaccess 125cc scooter which i bought in september 2011. And services of sri sai suzuki(Thane(w)) is absolutely very poor.plz solve my problem asap.
Suzuki Access 125 — parts availability
parts complaintmy suzuki acess 125 which i bought 2 yrs before is now complaint it have hub problem .i gave it to local workshop before 2 months no itself they said part is not available .i have no idea what to do.
Suzuki Access — Poor service
Ihave purchased SUZUKI Acces from MATRIX MOTORS, swargate pune before 5 months. At the time of servicing they take 10 hrs for servicing. On this saturday 23June 2012 i gave scooter at 8.30 am and i called them at 4.30 the operator told your scooter is ready. But when i went at the servicing station the people there said your scooter is not ready, you come at 6.30. But my bike was standing there. When i asked about that they said it is only washed now and servicing is remaining. So after 9 hrs they only washed the scooter?????????...and when i forced to see the status of service after 10 mins they said it is ready you can take it.??????How this happenes....can it be serviced in 10 mins only?????????????????????????......And i told them about average problem..they said we have done the setting you will get good average...but i am still getting very less 25-30 kmpl..............i am sure that they have not serviced the scooter , not done any setting and returned me the scooter as it is...........................pls take some actions against such dealers?????????????????????suzuki access125 — Service
I have given my vehicle in service 3-4 times at Dharmaraj Auto - Suzuki, Surat and every time they are delivering vehicle without completing stuff. Today is the latest case. Let me know if needed more information on this.When can I expect you to take action on this?
I am also not happy with SUZUKI Access 125 product. I bought on Suzuki name. More they have closed their NOIDA wrokshop without any information or alternative to the customer. Moreover I knew that SUZUKI gives dealership to their mgmt employee and they don;t bother about anything. so nobody cares what we write in any forum. My scooter gets stopped in between the road and takes lot of effort getting it started. Really a very pathetic product by SUZUKI. I will not suggest anyone to go for suzuki two wheeler.
POOR product and VERY POOR customer service.
POOR product and VERY POOR customer service.
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Suzuki Access 125 — extra charge for oil MRP 165 charges 195.00
today i am servicing paid charges at indore suzuki delear quality autotech pvt.ltd, indore toward his bill no.2602 dt.19/12/2008, mrp printed in the bottel Rs.165.00 vide bathc no.101341 mfg 28/04/2008 and delear charges Rs.195.00.why excess charges charged by the delear.
kindly forward my complient to the company.
thanks
neeraj jain