[Resolved]  Symphony Air Cooler — Mentally and Physically Harrasment in Service

Address:Ghaziabad, Uttar Pradesh

Hi, I purchased a Symphony Winter Cooler on 01st May 2011. Suddenly on 17th July 2011, it starts making noice, I got the complaint logged on dated 19th July 2011 by calling on [protected] and the service man came on the same day, he found that the one of the slide of Fan has been cracked and hence that would be replaced but due to unavailability of FANs, I was given the commitment that these would be available within 3 or 4 days and I was given the commitment that these guys would call me and same would be done on highest priority. (This should also be considered that my son who is just of 2 years old cannot be comfortable in such a worst scenerio). By understanding Symphony's problem, I agreed on this but while I didn't receive any call then I called on the above mentioned no. and response by Mr Saini again was the same that it would come in 2 or 3 days and when I requested them for doing this on urgent basis they had given me no. of Mr. Vipul Sharma (Area Service Manager), first he picked the call after 5 attempts of mine,he again said for 2 or 3 days when I called again, the same response was there, he also given the no. of Mr. Narendra[protected] who is National Service Manager, he said," He is looking in to this and would get back to me within One hour" but no responce has been received even when I called that no. on the same day, no one picked the call. Today I called on the Mr. Narendra's no. he said he never talked to me but there might me some other who might have talked to me and again he said," He is looking into this". But nothing is happening while I am calling to Mr Vipul on his no., he is not picking the call. This has been mental dilemna for my whole family, Pls. help...
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Aug 13, 2020
Complaint marked as Resolved 
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Hi, My name is vaibhav pratap singh and my no. is [protected]. I purchased this cooler from Vasundhara Ghaziabad. Pls help

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