[Resolved]  Symphony Air Cooler — Service engineer damaged my cooler pump

Address:

Gautam Buddha Nagar, Uttar Pradesh

This is in regards to my servicing of Symphony air cooler HICOOL model. My complain# is ARM-30E13001. My Symphony cooler pump was working fine but my cooler needed servicing from inside as it was very dusty from inside and I don't know how to open and clean the cabinet. So I called symphony[protected] for cooler servicing on 30/5/2013. A technician from Symphony Mr. Anil(MOBILE: [protected]) was assigned to handle this complain. He came on 01/06/2013 and asked me the problem. I told him to clean the cooler from inside as it was very dirty and while switching on the cooler dust spreads in the entire room. He also asked me if the pump was working fine to which I replied yes. He didn't even checked the cooler by switching it on and started to open the cabinet and doing his work. After servicing the cooler when he switched on the fan & pump the fan was working fine with no dust coming out of the cabinet but the pump became completely non-functional and was I told to pay an extra Rs.800 for the defective pump apart from Rs.200 service charge. Now the biggest issue is that why should I pay for the pump if it is not at all a mistake from my end and was working absolutely fine before servicing. Mr.Anil even talked to his manager Mr.Bhuwan Singh([protected]) regarding this case and he simply refused of replacing the pump.So, please help me in getting the pump replaced from company end as it was technician mistake and not mine.