[Resolved]  Symphony Air Coolers — After Sales Service Not Available

I purchased a simphany jumbo Jr. cooler on 25th april 2009 Secunderabad (A.P.).
This cooler developed pump problem on 3 May 2009.
I registered a complaint for after sales services ref no. 415 on mo. no. [protected].
They promised me to send thier service engineer on 6th May.
But nobody visited to see the problem after many follow-ups until 9 May.
Service engineer told that pump needs replacement and it wasn't in stock.
I haven't got pump replaced till now and nobody is giving me any clear answers.
I purchased symphany trusting it's brand name but of no value..
Hope this mail will recieve some response.
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Aug 14, 2020
Complaint marked as Resolved 
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i have purchased symphony winter on first week of april 2010. just after a week of purchase its pump is not working i have raised a complaint but till today it has been 8 days there is no response from your side.

my address
H.no-15-178,
prashanthi nagar, uppal
hyderabad
pin:500039

phone [protected]
This is to announce that the after sale service is very very bad. I recently bought Symphony cooler sumo jr. infact two weeks back and the cooler's motor got burned. The complaint made was attended but due to non availabilty of spares the cooler cannot be repaired and no specific date has been given. It is strongly recommeded that please donot buy this company's product.

It is wonderful the complaint cannot be given in black and white, since company doesnot have e-mail id.

Can any one send me the e-mail id os customer complaint cell of symphony.

Sudip
I too agree to this compaint,

Symphony cooler — Electrical Problems in Cooler

I had purchased a Diet 50 T cooler of Symphony on 20th March 2010. Right from the start, the castors were not working properly. After a complaint they changed the castors. 3 days back, the cooler started throwing water from the blower. There was a huge flash and the cooler stopped working. I have been complaining to AQUA GREAT ENTERPRISES, where a Mr. Suresh picks up the phone and tells me that an engineer will visit, but ultimately no one has visited me since the last 4 days. I have been sick and tired of repeatedly following with them. Let me know if anyone has a solution to this kind of lacksidal attitude of these service providers. These guys doesnt even have a customer care number where we can speak to someone.
I have purchased the symphony Jumbo for my aged parents 20 days ago and there is a compliant that the water is gushing out of the sides. The complaint has been pending for more than a week and no response yet from the dealer or compliant logging cell.

EV Subrahmaniam
A1 # 33, Mayuri Apartments
Begumpet
Hyderabad 500016
Ph[protected]
I bought Bajaj Aircooler tc 2007 a month ago (14/4/2010). After few days of service it started giving problem. First some weired smell was coming out of the cooler and later the water motor that pumps up the water stopped working. As a usual I called up the dealer and they came me two numbers of Bajaj Service center. It took another 2 days to get them on the phone as no one was picking the call. I was told that someone will attend and resolve the issue in 4 working days. It's been almost a month, several calls from my side still no one turned up. Where the world we are living. Even though we are paying the full price still no service when required. Am too tired and planning to file a compaint. I am not letting this go so easy. I am located in Pune: Pimple Saudagar. [protected]@yahoo.com
I also lodged my complaint through as d mobile number was fallse which was given to me by costomer care.
If possible let me confirm the complaint number and attend the comlaint soon.My number is [protected](R.K.Bansal, ModiNagar, GhaziaBad)

Symphony / jumbo jr.room cooler — product motor fails after one month

Sir,
I have purchase a jumbo jr. air cooler in july2010 from Umag the house of electronics Gwalior M.P. ph.no [protected], after one month its motor is not working I complaint to dealer on[protected]. He sent his machenic to my house he say that motor is burnt so it will be replaced. After 15 day my motor is not changed by dealer. When I contact to him, He reply that new motor is not available at this time. At this time here is very summer.Pls. do some thing.
Ramji lal shrivastava
Gwalior
mo.[protected]
email. [protected]@rediff.com

symphony/ hicool air cooler — no action on complaint made

sir,

i had made a complaint with kalyan service centre about the main motor of my "symphony hicool" air cooler not working. the complaint no. given to me is 549.

the complaint was made around 2 months back, whenever i ask about the progress on my complaint, i was told that "the spare parts i.e. the motor is not available".

Symphony air coolers/Jumbo junior — Air cooler not working after one and half month from purchase date

I had purchased jumbo junior air cooler from 'SRI GURU ENTERPRISES' 7-2-648, OPP MAJID, RP ROAD, BATA, SEC' BAD 500 003 on 13.04.10. Tax invoice # 134, the water pump is not working from 30.05.10. I had registered a complaint to customer service on 03.06.10 complaint no # 630/N thru phone customer service phone number #[protected]/23468022.



Till now none of service executive has attended to the problem when the time committed by them to attend to the problem was 2 days from the date of registering the complaint. Even after several follow ups done from my side the response is not good and the answer is given by them is they will resolve the issue when they find time. I have even tried to contact Mr. Kiran(Hyd Service in-charge) on [protected] several times but he is not answering the call.


Please register a complaint with the consumer forum.

Regards
Benerji Kodali
10-04-91, Fathenagar,
Balanagar, HYD 18
i was purchase symphony air cooler (sumogo) in medak district in andhrapradesh after two months pump is not working .i was send the cooler to shop but he replace pump but also it not working whar i do
I am facing the same problems with my complaints. My HI-cool cooler started giving problems within 5days of
purchase. I have sent repeated e mails to the Customer Care Center at the HQ in Ahmedabad but as of now no response
Pravin
I have a very serious complaint regarding the Symphony Hi cool aircooler which i purchased in Pune
from a very reputed dealer. After installation on May5, 2011 I noticed a drop inj the cooling.The reason being that the center section was absolutely dry as there was no water flow in this part.I have registered my complaint with the local complaint centre and i was promised that the technician would be visiting me
on May 6. Till date there is no sign of the technician and no reply to the emails I have sent to the
Customer Care centreat their HQ in Ahmedabad.

Pravin
This is just to inform you that I had purchased a Symphony Dite 50 Air cooler on the 6th of May 2011 from Virmani Appliances, 2533 - 35, Ajmal Khan Road, Karol Bagh, New Delhi-05 and it started giving me trouble from the day of purchase i.e. on 6th May, 2011. It's fan is not working. When I called to the dealer they said to speak to the manufacture and give a complaint. I had called the customer care center but no response received from ur Customer Care No. Then I again called to the dealer, So he had given me four number saying to give them a call which was [protected](not responding), [protected](Switched Off),[protected]Not valid no.) and[protected]no. temporerly out of service). I again contacted to the dealer to request for the service engineer's visit but he/she spoke very ruldely and told that it's ur responsibility to complaint at Symphony Customer Care Centre. I know that he/she was saying so out of frustratin and due to his rude behaviour that he/she possesses but it is harming the customers of symphony . Kindly set right such quarell some dealers because they are representing you (symphony coolers ) in the market and also guide me that how can i find solution for my problem . Now whom should i contact to repair the defect . I need to get this issue resolved or else would like to have a full refund for the machine. I paid Rs. 6400/- for Symphony Dite 50 Air cooler.
My name is Manish Kumar Bajpai
Phone no:[protected]
Machine serial no: 07A1311B11890
Dealer name: Virmani Appliances
Address: 2533 - 35, Ajmal Khan Road, Karol Bagh, New Delhi-05
Regards,

Symphony Air Cooler Winter — after sales service not available

I have purchased symphony winter from ghaziabad.since last week i have locked a complaint (no 130503) at service center but till now nobody has attended this complaint . your service center is very poor. I have follow up so many times but till now noboby attended. please suggest me what can i do????????????
i purchased a symphony air cooler (winter)last year in the month of may.and i have been facing some problems with it so i consulted the service center.i complained there but they had not responded properly.and now i am going to take a legal action against this act.

Symphony Air Cooler Winter — service center no.

Can someone help me in getting symphony's service center phone no. in Ghaziabad

My name is Raman Mittal
mobile no. is [protected]
Symphony is a fraud company. They will never listen to your complaint.
I am facing pump problem since 15 days but they are giving excuses and not repairing it.
Never buy any symphony product.
i purchased a symphony cooler ( jumbo ) from hari om enterprises, railwayroad, gurgaon, haryana, india . after one weak of purchase i faced a prolem jamming of its fan continued and still jammed . On inquiryfrom its service centre at product is a defective in designing and will continue to create problems.Also i have to waste my full day in taking it to service centre and spending my money for no result. if such problem had been continued.my complain no. 455
with regards,
T.P SHARMA
h.no.174, gali no.19,
ashok vihar, gurgaon
[protected]@gmail.com
Pls let me know service centre number in Hyderaad

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