[Resolved]  Symphony Air Coolers — Water Leakage in coolers

Address:Gwalior, Madhya Pradesh

Dear Sir We purchased three coolers around 3-4 months back of Rs 40,000 approx. Till now we have faced many problems such as water leakage (8-9 times), water pump fused ( 1 time), cooler motor burned (1 time) etc. Many times this problem has been solved by the customer care service provider of your company, but the problems continues. We have also talked to Mr Anil Garg, gwalior many times but still much effort not yet been made in order to permanently resolve the problem. Till now our coolers are under warranty so these problem are been resolved every time with no charge but the main worry is after warranty because these problem are not been resolved permanently. Infact water leakage occurs after every ten days of service. (Note: 1 cooler motor motor is not working since 1 month, customer care complaints already been done but till now no action has been taken) I request you to take strong action against these complaints Regards Saurabh Khandelwal [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Saurabh, We regret the inconvenience caused. Kindly visit www.symphonylimited.com/service to register your service request. Alternatively you can SMS your <name, city, pin code & serial no.> to [protected] to get your complaint registration number. Our Team will get back to you with a resolution at the earliest.

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