Symphony Limited — NEW DEFAULT PRODUCT (invoice no-05R1300480)

Address:

Madhya Pradesh

Dear Concerned Person

On 16th April 2013 we purchased symphony air cooler"SUMO" from Lotus Electronics(address-Navneet Darshan 16/2 Old Palasia Indore),invoice no.-05R1300480 product serial no. 856 ,cost 8299/-.From the date of purchase we lodged three complains to Symphony as there was technical problem in water pump that was not working ,they sent service provider on their given time within 12 hours, everytime company service engineer said there is no problem in the water motor and he did something and then motor started. According to him some particle of plastic body of cooler came inside the motor small fan and that is stopping motor to get start and same reason he has given everytime but he said no to change the motor. According to him it does not require change and anytime motor stops even at midnight that time we can not call to customer care and ask for them to come and rectify the error as there is fault in the product but company is not ready for solve this problem .As a good user we prefer to buy branded product but if branded company will sell this type of product then what is the use of investing big amount on these products.My request to the company is that kindly change the product otherwise refund my money at the earliest.