[Resolved]  Symphony Limited — Poor Quality Product - No Service Support

Address:

Gurgaon, Haryana

The quality of the Symphony coolers are poorer than the locally manufactured plastic body coolers. I bought Symphony Winter last year in June from an authorised dealer in Sikanderpur, Gurgaon - Bindra Electrical Company. My ordeal started just after purchase. After installation i figured out that the pump is not working. I called the dealer. He insisted to bring back the cooler to store. After lot of persuasions he sent one mechanic who has no knowledge of the product. However he has done something and to his surprise the pump has started working. I used it for less than 15 days and packed it as the rains had arrived.
This year i started using it for the past 20-25 days. 3 days ago the pump has again stopped working in this peak summer season. I called up Bindra Electricals. The person this time has given me Symphony service center no. It took me 3 attempts over 2 days to get my complaint registered to an IVR. Each time ivr said that the complaint no will be sent on SMS but it never arrived. on 3rd attempt i got a Service Request no SKE 11F12034 registered. SMS also advised me that some one Satvir Yadav ph no [protected] will contact you in next 24 hours.
It is now almost 48 hours nothing has moved. The phone no is continuously switched off. No one has contacted me. I have made several another complaints registered through IVR as well as on their website www.symphonylimited.com. No avail. I am left to my fate.. will call some local mechanic to fix it. I am sure after few days once i year warranty will be over on 15th June, they will wake up and come to repair on my cost. I sincerely advised everyone not to buy symphony product. they are just 1.5 time expensive with 5 times poor quality as compared to any local manufacturer.
Awnish ([protected])