[Resolved]  Talash.com — Incorrect Product delivery and Lack of responsibility

Address:

Mumbai City, Maharashtra

I had purchased a product named "delightful Love" for Rs 1050 from Talash.com on the 3rd of February. I had asked them to deliver the product on Valentine's day. This product contained a crystal rose, a box of chocolates and a gift voucher worth Rs250.

However the recipient recd a totally different product which consisted of a teddy bear and a box of chocolates which i checked on the website and it cost Rs 750. Not only was the wrong and cheap product delivered but also the product was delivered on the 8th of Feb instead of 14th of Feb.

So I tried calling the customer service nos mentioned on the company website. No one answered either of the two nos mentioned there. So I lodged a complaint on the website. No action was taken for 2 days. I lodged another complaint under critical and this time a woman called me and told me to inform the recipient to repack the wrongly delivered prodcut and she would arrange a pick up for the same and see to it that the correct product would be delivered.

I havent heard from her again. I tried calling her from the number I got the call from with no response. The number is either busy or no one answers it.
I lodged another complaint 5 days ago but havent heard from the company.

Then yesterday I recd an email from them stating that they had sent my product for delivery under tracking number [protected] by aramex courier. The status on the website says that it has been delivered but the recipient hasnt recd the order. I am so frustrated that I cant see any end to this problem..
I do not want anyone else to be cheated by this company so I am writing here.

As a consumer I placed my wished in this company's hands and hoped that they would deliver the correct product to my friend and his girlfriend for their fist valentine's day together. Not only have they cheated me of my dreams but also have stolen money from me and delivered a substandard product.

I would urge the consumer forum to look into this matter and see to it that companies like this are brought to justice.

Regards
Mayur Luis
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