[Resolved]  Tamilnadu Electricity Board - MRC Nagar — Audacity of employees and ease of payments

Address:

Tamil Nadu

Recently the TNEB has stopped accepting cash payments across counters if the amoutn is over 2000/- and instead are asking for Demand Drafts from Banks for the amount, in case the users cannot pay online. Sometimes when you go to pay there are amounts they say needs to be paid, which is normally less than 150-200 Rs, but still the obiedient employees of TNEB ask the consumers to go and get another draft for the difference amount, refusing to accept cahs for the difference. Point to note is "Who pays for DD charges"..Why should consumers pay DD charges..? If TNEB wants Demand Drafts, they should allow the charges to be decuted from the payment. With the recent increase in the Tariff and the billing cycle every 2 months, most of the consumers will cross the Rs. 2000/- limit.
Tha language they use and lack of respect for anyone is truly a frustrating experience for many.
May be this is one of strategy TNEB has opted to avoid consumers coming to them for making payments and instead opt for Online payment..!! If it is so, am happy, they are doing a great job of ill-treating people so that no one comes back again.
Another interesting thing to note is the time they work,,,when they come in, it takes 30-45 minutes for them to start their computers, only 2 counters get opened and their computers/printers dont work and they ask consumers to go next line. But they are good at shutting down for Lunch andpost lunch, again the same strategy of "lazy work" and they shut at 2.30 sharp, telling everyone who are waiting to come the next day...
I remember the issues DESU (Delhi Electricity Board) had few years back and privatisation of billing and collectionbrought some serious focus in this area and improved the revenue for DESU.

I thik it's hightime TNEB thinks that way, packs off these tenured, unwiiling employees of TNEB and hands over the activity to a Consumer oriented organisation.