[Resolved]  Tanishq — Product not delivered on time

Address:

Pune, Maharashtra

Store: Tanishq
Place: Dhole patil Road, Pune
Purchase date: 21st Aug
Expected Delivery date: 25th Sep 2011
Contact: [protected] / [protected]
Advance paid: Rs. 35,000
Order No: 451

I have purchased a diamond ring from Tanishq store located at Dhole Patil road, opposite pune central, Pune. The purchase was done on 21st Aug when the discount was running. Due to the difference in ring size that we wanted the store has to order a new ring which they promised to deliver in 1 month, and to our surpurise since the delivery date was not falling under the discount period, we didn't got any discount.
Secondly and majorly we got a call somwhere on 10 Sep stating the ring is ready, and to our surprise again the ring was not as expected or ordered. The sales person and floor manager accepted this fact and promised us that the desired ring will be delivered by 25th Sep.

Now not to much of our surprise now we got a call on 24th Sep, just a day before the delivery promise date. and we were informed that they will need another 15 days to deliver this ring. We bought this for an occasion that is due on 9th Oct 2011, and for the same occasion we are leaving the town on 5th Oct.

Initially the store people said they can't give the ring on time, and then they said they will check and confirm. After calling the store on a daily basis all we got was fake confirmation, everytime they are pushing it by saying that they will confirm it by tomorrow.

Now all we want is to either this ring before 5th Oct or get our full advance back.

It was the worst experience of buying jewellery, even local merchant perform better services then a brand like Tanishq. I will for sure never like to visit any Tanishq store ever.

Regards,
Anuradha ([protected])