[Resolved]  Tata AIG General Insurance Company Limited — not getting renewal motor policy even after 16 days of premium paid and previous policy expires

Address:

Jamnagar, Gujarat

I M HOLDING MOTOR POLICY NO. [protected] , CUSTOMER ID [protected] SINCE LAST ONE YEAR FOR MY OWN CAR TATA INDIGO CS DICOR DESEL REG NO. GJ 10 AP 6907,THIS POLICY WAS EXPIRING ON 4.9.11, I WAS GETTING RECURRENT CALL FROM TATA AIG GENERAL INS CO LTD CUSTOMER CARE FOR RENEWAL,SO I GOT IT RENEWED ON 22.8.11,AFTER TALK WITH MR RAMESH AND THEN MR SHAHID, I PAID PREMIUM RS.16214.00,THROUGH MY BANK OF BARODA GOLD CREDIT CARD VISA, CARD NO. [protected] , TRANSECTION ID R 56470.I SOON RECEIVED TEXT MESSAGE OF DEBIT OF RS. 16214.00 FORM MY BOB CREDIT CARD ACCOUNT AND TOWARDS TATA AIG GEN INSU..THEY CONFIRMED THE PAYMENT AND TOLD ME THAT I WILL BE GETTING WITHIN 24 HOURS ,THE SOFT COPY OF RENEWED POLICY ON MY REGISTERED MAIL ID [protected]@YAHOO.COM AND SECOND MAIL ID [protected]@GMAIL.COM,BUT SINCE I DID NOT RECEIVED TILL 25.8.11 ANY MAIL, I CALLED TO CUSTOMER CARE [protected] /[protected] FROM MY LAND LINE NUMBER[protected] AND MY CELL[protected] AND ALSO MAILED TO [protected]@TATA-AIG.COM AND [protected]@TATA-AIG.COM, MAIL COMPLAINT ID 70311, DT .5.9.11,BY MS. PRIYADARSHINI PATHAK, FROM CUSTOMER SUPPORT, AND ALSO CALLED OFF AND ON, MY CALL COMPLAINT ID 50386 DT.25.8.11, BUT I NOT RECEIVED POLICY OR ANY CONFIRMED MESSAGE,THEY REPLIED ME THAT THEY WILL BE SOLVING PROBLEM VERY SOON BUT TILL DATE I HAVE YET NOT RECEIVED THE SAME. AND ANOTHER THING WHEN I TRIED TO PAY RENEWAL PREMIUM THROUGH WEBSITE WWW.TATAAIGINSURANCE.IN,AND ENTERED DATA REQUIRED ,MESSAGE DISPLAYED THAT POLICY NO. IS INCORRECT,I ALSO TOLD TO CUSTOMER CARE FOR THIS WHILE RENEWAL PROCESS ,BUT THEY TOLD IT IS PROBLEM OF WEBSITE ,THEY CANT HELP,THEY MAY FORWARD COMPLAINT TO CONCERNED DEPARTMENT,BUT TILL DATE THE RESULT IS THE SAME,WEBSITE SHOWS THAT MY POLICY IS INCORRECT.HOWEVER I M HOLDING THIS POLICY SINCE LAST ONE YEAR AND I ALSO GOT THREE CLAIMS FROM THE COMPANY ON THIS POLICY
I WANTED THE RENEWED POLICY EARLY BECAUSE I M DOCTOR , I GO AS VISITING CONSULTANT PHYSICIAN TO OCCUPATIONAL HEALTH CENTER, ESSAR OLI LIMITED,VADINAR,JAMNAGAR,GUJARAT.AND I HAVE GATE PASS FOR MY VEHICLE.TO ENTER IN PREMISES OF INDUSTRY. THIS GATE PASS ALSO EXPIRED ON 4.9.11 ALONG WITH POLICY. NOW I CAN NOT ENTER WITH MY VEHICLE IN INDUSTRY PREMISES,WHICH IS VERY PROBLEMATIC FOR ME,RENEWAL OF PASS AFTER GETTING POLICY ALSO TAKE SOME TIME,SO TILL THAT I HAVE TO SUFFER, AND OTHERWISE ALSO IT IS OUT OF LAW AND FULL OF RISK TO DRIVE ON ROAD WITHOUT INSURANCE POLICY FOR MY LIFE,MY VEHICLE AND FOR ALL OTHERS, I REQUESTED THESE PEOPLE OFF AND ON BUT THEY DID NOT TURENED UP ANY CONCRET RESULT,EVEN TODAY THEY ARE NOT SURE WILL I BE GETTING MY POLICY OR NOT AND WHEN? ALMOST 16 DAYS PASSED TILL I PAID PREMIUM,MY HUMBLE REQUEST TO YOU SIR PLEASE LOOK IN TO THE MATTER AND DO NEEDFUL AT EARLIEST , THANK U VERY MUCH, I M OBLIGED,REGARDS ,DR J M KANZARIA, MD,JAMKHAMBHALIA[protected]