[Resolved]  Tata Communications — They have failed to give proper service (Internet)

Dear Mr. Dey,

Thank you again for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we would like to inform you that as per your single logged complain dated 12th of Jun which was resolved on same date we verified our records and found that your connection is working fine as we found attached usage in your account. Since we haven’t receive any complain as stated by you in your mail, we regret that we will not be in a position to process any refund as this is not a service failure from our side. Hence request you kindly clear your outstanding as your account already exceeded the maximum suspension period of 60 days hence Id has been terminated from our server data base.

Hope this clarifies your concern.

For any further assistance please,

· Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.

· you can also write to us at [protected]@tatacommunications.com.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited.

[protected][protected][protected][protected]

From: Shubhankar Dey (gmail) [mailto:shubhankar.[protected]@gmail.com]
Sent: Thursday, June 11, 2009 3:33 PM
To: Nodal Officer North
Cc: [protected]@del2.vsnl.net.in; [protected]@trai.gov.in; Appellate Authority
Subject: Re: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Hi,

Thanks for your reply.

As per my knowledge I have used the connection from 9th Jan to 13th Jan means 4 days and prorata basis cost will be 360/- only, per day 90/-

Now if I have to pay installation charges and cheque bouncing charges then I must say please give me the same connection so that I can use my amount. Otherwise I will not pay the installation charges.

Because you people have failed to give proper service and this is service industry you have to be one step ahead with others, else customer will go somewhere.

Due non internet service on that period I had to use my mobile for ISD, and I have paid a huge amount to AIRTEL and for internet connection I had to use my Reliance Mobile connect and that costs me 60 paisa during the day and 30 paisa during the night hours. I have bear somewhere around 1500/- extra expenses during the time.

Who will compensate that?

Kindly confirm.

Regards
Shubhankar

----- Original Message -----

From: Nodal Officer North
To: Shubhankar Dey (gmail)
Cc: [protected]@del2.vsnl.net.in ; [protected]@trai.gov.in ; Appellate Authority
Sent: Thursday, June 11, 2009 9:48 AM

Subject: RE: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Dear Mr. Dey,

Thank you for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we apologize for the inconvenience caused to you due to interruption in services.

We would like to inform you that your connection was installed on 9th of Jan 2009 and deactivated on 15th of Jan 2009 as per your request within these 6 days your total usage is more than 8000 MB reflecting from your account hence after adjustment of suspended period and prorated charge for your working days total outstanding lying in your account is 1870/= + 100/= charged for installation cheque bounce

Hence request you kindly clear your outstanding at the earliest to avoid any inconvenience in future

For any further assistance please,

Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.
You can also write to us at [protected]@tatacommunications.com.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited

[protected][protected][protected][protected]

From: Shubhankar Dey (gmail) [mailto:shubhankar.[protected]@gmail.com]
Sent: Wednesday, June 10, 2009 2:24 PM
To: Nodal Officer North; Customer Service (Retail-India); Appellate Authority
Cc: [protected]@del2.vsnl.net.in; [protected]@trai.gov.in
Subject: Re: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Hi All,

This is to inform you that I received a call from L. K. Tiwari[protected] on 10th Jun 09, he was talking about some payment of (Login ID: deys.[protected]@vsnl.net). I am not able to understand why should I pay the 'XYZ' amount. I think you people failed to give me proper service on that time (10th to 12th Jan 09) and that's why I have requested to terminate my connection on an immediate basis on 13th Jan 09 1:17 PM.

Also I had a small discussion with Mr. Robin[protected], Address: GK-1, Savitri Cinema, New Delhi. He was saying that I am sending my field boys please give him the amount and threatening me.

Why should I give? And for what purpose ?

Please read carefully my mail which I have sent on dt: January 13, 2009

Regards
Shubhankar
[protected]

----- Original Message -----
From: Nodal Officer North
To: SHUBH ; Customer Service (Retail-India) ; Appellate Authority
Sent: Tuesday, January 13, 2009 2:07 PM
Subject: RE: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Dear Mr. Shubhankar,

Thank you for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we apologize for the inconvenience caused to you due to interruption in services.

We have carefully noted the contents of your mail and would resolve your concern at the earliest.

Your complaint has been registered as docket number NO/NOR/8420206.

For any further assistance please,

Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.
You can also write to us at [protected]@tatacommunications.com.

Assuring you of our best of services at all times,


Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited.

[protected][protected][protected][protected]

From: SHUBH [mailto:shubhankar.[protected]@gmail.com]
Sent: Tuesday, January 13, 2009 1:17 PM
To: Customer Service (Retail-India); Nodal Officer North; Appellate Authority
Subject: Termination of new WIMAX connection (Login ID: deys.[protected]@vsnl.net)

Hi,

I got a new WIMAX 1 Mbps connection on 9th Jan 09. I was happy on 9th and 10th but after that I am not getting that speed nad my international phones are not working. Now further I don't want to use this connection. I have registered a request no. 8420206 on 12th Jan 09 4:00 am still I am getting the same problem. I feel that TATA can not satisfy their customer like this way.

Requesting you please call me and send a field engineer and take all the instrument and wire which you have provided me on installation.

Waiting for your response.

Regards
Shubhankar
[protected]