This is to bring to your kind notice that my webamail is not working for email id email@example.com. since 15 days. I have logged a complaint at customer care on date 28/07/08. The complaint number is 6513354. No fixed yet. I even spoke to Nodal officer yesterday for Delhi region on the number 9212451517. He said that, ' their backend team is working on it and it would be fixed with 4 to 5 hour. Since it was not fixed today I called him back on the same number around 1:45 pm his cell was switched off, (these are business hours). I then called the customer care and spoke to a lady executive, i informed her about my compliant number. She said that we tried to call you on your number and your number was not reachable. I have not got any calls from tata about the status of my web mail services till date. Could you Please ensure who was the executive calling me and on which number. My number is 9818056359. Call got disconnected while we were discussing. I was not called back. I had to call back, got the same executive i said to her call got released, she asked for my account details, provided her account info as firstname.lastname@example.org, she said that she cannot find my details. Gave her complaint number again, then she was able to locate my id. Well on this point want to how has my account been disabled if all my dues are clear at your end. Then asking for supervisor she asked me to wait, came back saying that supervisor is busy, and would arrange a call back. I wanted to speak to a supervisor, said i am online till i get a supervisor. I was put to a supervisor very next moment. Spoke to supervisor he said they would take some more time to fix the issue. I asked for time frame he said within 24 hours as he report to his backend team. I said that you give me the settings I would fix the same. He said you would be called back from the backend team and would not able to help and would release the call from his end. I then said ok if you do this then let me know about the compensation about my mails being reverted back to the user from where there are coming. He said he is not sure who would help on this, i wanted to speak to his Manager, he said there is no manager at this time, i again said i would wait for your manager, he said it is not possible and disconnected the call. Just want to know, i do people in customer care have the right to disconnect the call. I tried to call the nodal officer again his phone was ringing put call was not answered. Call after some time came a propmt that caller is busy on other call. Called back still same no answer to the call whereas the call was ringing. Called back from my cell and a landline came a response that the phone is not reachable and last call made was at 16:43 pm. Hope to have the resolution soon. Waiting for reply.
My net connection has been missused by some one on Nov4th onwards. I have been informed to customer care. They are saying that my account has been deleted. i have all the proof like (PAYMENT confirmation details for renewal my account), downloaded and uploaded data on Nov 4th everything with me . Now i am unable to use my account due to zero balance. Before Nov 4th my balance was something around 3500(renewal amount 3034+carry forward of previous renewal amount). After that i could use my net connection. The customer care service are saying uncommitted answers. My username : email@example.com. Renewal plan is surf power 7500.i have attached myrenewal details
My broadband service account was used by some one else.We had informed the consumer department, techinical persons, engineers.but no one cans olve teh problem, its totally useless.
This is from Kv Tours & Travels -Mumbai.
WE had paid the money to rnew our account consevetative for teh 4th year also with tata comunications.We have given them yearly prepiad subscribtions & from 8th we had launched teh complain that broadband is not working. Our complain no is:
8009722 / 8.12.08.
Till today no one taken up the matter seriously, I think you'll are not allowed to take any steps towards any Corporate companies...is it so?
Cauase last year I had given you the complaint about such matters, we had given nearly 42 complaints & nearly 60 days in a year my internet was not working at all though I had paid them prepaid completely while subscribing at the start of year.
I did not recv any extra usuage from them. So they should give according to Consumer Court laws...I think you'll must surely be knowing it...
This year as soon as they received payments of renewal the braodband is not working, but I understand You'll have only certain rights..
Well can you inform me, how to resolve this matter.Now I am interested to receive my payment back of Rs 8023.00 which I havent used any broadband services of this year & want to cancel my account. Can you able to help us ?
We call their eengineer Mtr Virender at his cell number: 9222042265.He immediately says, its not worth to join Tata, it will work on the same basis .Do not bother us or call us.We are not your servants.Just all the bad words...We expect such things from Tata persons.
Well good, may be...I think our desicions are wrong, so we have bear qall the nonsense & haer teh badw ords from others by paying them.
I am also the member of Consumer Court.If I get this kind of reply from the Tata & not a single revert back feedback from Your side, what the general consumer must be facing it shows...
We are facing the same problem my friend. The Broad band connection day to day is very poor and very bad customer care office relationship. I have call 25 times, (I have solid proof regarding my calling details), I think the best way, Please disconnect your netconnection.
The customer care service is too bad, i have registered two compliant (9466332, 9488014), but ...poor and poor service
We have been facing the Tata net issue for last three weeks, I have called many times to customer care officers (18002097070 - would connect to Hyderabad - officers praveen, joji, Preetha, Swetha, Vijay, Shalini ) customer care office and all are saying please check your modem lights, please delete your pc cache.
Is this the company giving better service, ??
what is the customer care officers qualification??
Is they know about the remedy for the customer's compliant?
I think they were only looking for their salary.
and also they are not ready to connect the call with their supervisor according to my suggestion, So the customer care service is too bad, I have raise two complaints regarding my issue (compliant no : 9466332 (Saturday 18-4-2009), 9488014(Monday 20-4-2009), But i have not got any relevant help from the TATA broad band service. This is too too bad, especially in Cochin city kakkand
I don't know, what i have to really to do for my compliant, because i am paying 1100 rupees each month
I have two options now
1) is disconnect my net connection
2) or have to get better service from the TATA broadband connection
I think, First option is better to all to get fine result