[Resolved]  Tata Docomo — Balance Deduction

Address:Odisha

Sir/Madam,
My mobile [protected] Balance stilling every month.
There are no VAS and services acctivated. But service provider deduct as data usage. My handset is Nokia-1662.Customer care executive say me that after your double confirmation we activate this service.
I had delete SMScenter no, Any SMS cannot send. Then how they received confirmation. they are not refumd my amount Rs.25.34.
Please check record for my confirmation and help to refund above amount.
Every month customer care executive refund amount and say we have close all service and next time no balance will deduct.
Every time I have facing this problem.
How may people are facing this problem and they are not taken action to service provider.
Thanks
Yogesh Saxena
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May 9, 2017
Complaint marked as Resolved 
Verified Support
Apr 13, 2010
Tata DoCoMo Customer Care's response
Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you and would like to inform you that your payment has been already updated.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom.
Verified Support
Dec 07, 2011
Tata DoCoMo Customer Care's response
Dear Mr.Pvankola,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.
Verified Support
Dec 16, 2011
Tata DoCoMo Customer Care's response
Dear Mr. Sunil,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution, As per your complaint docket number[protected].

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.
Verified Support
Dec 21, 2011
Tata DoCoMo Customer Care's response
Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Docomo details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.
Verified Support
Dec 24, 2011
Tata DoCoMo Customer Care's response
Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.
Verified Support
Feb 01, 2012
Tata DoCoMo Customer Care's response
Dear Ms. Lipika Mohanty,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.
Mar 30, 2014
chinn bujji's response
Mobile number:[protected]
Complaint comments 

Comments

my community has been deactivated i want my community back i tried to contact to customer care more than 10 times in different times and they are saying that our customer care officers are busy with another calls i want my community back i am using this sim from more than 2 years

Tata Docomo — my community

my community has been deactivated i want my community back i tried to contact to customer care more than 10 times in different times and they are saying that our customer care officers are busy with another calls i want my community back i am using this sim from more than 2 years

Tata DoCoMo — Deception by Tata Docomo - Cheating me

I migrated from Prepaid to Postpaid on my number- [protected], availing "Diet 299" plan.
The reason I did this was because the sales person at the Tata Docomo showroom in Viman Nagar, Next to HDFC Bank told me that, 3G Internet usage will be charged at 1p/10KB. I reconfirmed this from him several times, he kept assuring me the same,
After getting postpaid, I am told by Customer Service (121) that, the rate is not 1p/10KB but 10p/10KB. Which is 10 times the price.
I have been cheated & tricked into getting postpaid on Docomo. I demand to be compensated for the same
Hi Vinay,


Please be informed that upon checking with our records, the recharge of Rs.150 has been done successfully on 04-Nov-2011.


Thanks and Regards
Customer Care
Tata DOCOMO.
Hi Tripathi,

Your issue has been forwarded to the concerned team.

Thanks and Regards
Customer Care
Tata DOCOMO.
Hi Arjun,


Please be informed that the charges have been levied correctly as per the tariff applicable on your number for the GPRS usage under charging sites.

Thanks and Regards
Customer Care
Tata DOCOMO.
I am Anil. I am using Videocon no. [protected] since few months.

They deducted Rs.30 from my account last 1 month saying that i am registered for Shayri alerts.I have not registered for Shayri alerts or given an affirmation to any calls or sent any msgs. They automatically deduct the money from my account. I couldn't get customer care as it kept ringing/no tone/ busy. Now, videocon co. has deducted Rs.30 again and saying that the shayri alert has been renewed - again without my confirmation. The stupid part is, all the Shayri is so chip and hopeless. I never subscribed for any of these services.
So I want to add one sentence that government has decide for this type of cheat level of Co's like auto subscribe coz all mobile co. cheat like this and get lots of Rs. through auto subscribe within a day, and this is Co's income in thousand Rs. or in lacs of Rs. in a day.
And add one sentence that if videocon co. is deducting any Rs. without any of my instructions i will charged claim in thousand times because this is my rule and right, this my complaint and it is strictly noted.
I am holding a Tata Docomo connection since long time and this number has been registered with various sites due to which I do not currently want to change the same. Since last 2-3 months the service providers deduct my balance for some service or other which I have not activated due to which I have to call them again and again to get my balance refunded. I have told their representatives very clearly that I am getting harrassed and no such deductions should be made in future but all in vain.

Tata DoCoMo — FORCEFUL DEDUCTION OF TALKTIME OF Rs. 30/- OF NEWS ALERT BEING NOT SUBSCRIBED

FORCE DEDUCTION OF Rs. 30/- TALKTIME EVEN THOUGH NOT SUBCRIBED TO NEWS ALERT
Balance deduction

Tata DoCoMo — Deducted available balance

Deducted available balance

same happened with me too . tata docomo mms service nothing but a cheating. there in no wesite on that link.
sue this company for cheating. worst telecome company ever in india.

Tata DoCoMo — suddenly disconnected service

Since last two days without informing my cell is discinnected.INcoming aswell as out going.Reason co gave me was document problem.And the same cell number I am using since last 2 years after porting it from MTNL.Docomo took More than two yrs to verify my document and than with informing suddenly my cell is disconnected. Atleast first they should have infromed or outgoing call should have been barred first.Some logical procedure should have been followed by the Co.Its very disgusting.Given the time constraint otherwise I would have draged the Co in the consumer court.
Dr Khan Ashfaq
Irresponsible company
Hi Megha,

As per our records the deducted amount of Rs.30 has been already credited to your account.

Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Sir
i have use tatadocomo prepaid card(GSM) early 2years,i have regular customer of tatadocomo,but my early ONE Month my GSM balance(talk time balance )have Deductet Rs 40 to 50
i have no any scheme activated mi. such has live arati,
i have call customer care but not responced .
i have sms stop to live arati (STOP to 155) But not sent.
i have call to 155223 unsubcribe to live arati but not responced.
so i request to sir my balance is return(incase live arati ect) , otherwise i have not use tatadocomo card.

komal kharche.
[protected]

Tata DoCoMo — outgoing calls was stopped

to day morning onwards in my mobile out going calls was stopped my number is [protected] and [protected].
i was contact to the customer care 121 but they dont give any information please solve my problem as soon as possible.

Tata DoCoMo — netwark problem

sir i waiting 6 to7 months but no respons tata docomo not provide network plz provide network in bhiwadi alwar by pass dist. alwar rajasthan and inform my number [protected]

Tata DoCoMo — recharge not success and my online axis bank a/c 44 rupees pay

my no is tata docomo [protected] and 44 rupees recharge not accepted my axis bank a/c balance is cut please pay my 44 rupees my saving a/c dated[protected]

Tata DoCoMo — CUSTOMER CARE- CALL BARRING

DEAR
TEAM.....

SIR i call the customer ccare today for my gprs problem which is not solve yet, when i call the helpline and share my problem .they told to hold me but after some minute they baring my call ,there was a girl talking with me..


MY NUMBER-[protected]
CALL TIME-11:22 AM
CALL DURATION-03:27
CALL DATE-11 JAN-2012

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