False Deduction of the balance
Hello Sir... My number is 9035426376. I am working in TCS.
well, i am using samsung corby handset.. dont no due to wat factor yesterday ma balance started reducing suddenly.. i had called customer yest itself. they told tat its gettin charged for internet browsing but i have nvr used it in ma cell.. stil balance kept reducing. yest(29th may 2010) afternun at 1.30 i had kept ma phone switched off n hen i switched it on at 5pm, ma balance was 0.
How is this possible that my balance which was 70rs yest morning got over by the evening, i swear i havent used any internet applications.
I ve called up customer care nearly 10 times.but no use they dint help wid nythin.. al of them asked me 2 deactivate it using "CAN DIVE" /"CAN GPRS"..but nthin seems to b workin for me.. when i told this thing to customer care they said they can do it frm their end, but nothin was done other then hungin up the phone.. I am tata employee too if this s d attitude customer who s tata employee then wat it will b too a normal customer. plz deactivate or solve ma this problem as soon as possible or i might ve to end up d connection but which will cause a trouble for me and my work..hope to c strict and quick response for this problem.
i want tata docomo to replace my money and deactivate this stupid gprs or dice in thing, which i dint even activate by myself but automatically was done by them.
Amit Kumar Gupta