[Resolved]  Tata Docomo — Bill for Cancelled Number

Address:Karnataka

Worst experience of my life since last 6 months with you. Here is what happened to me. Ignore the dates and time, i dont remember correctly. My account had 2 numbers.Around Aug i requested, i requested one number to be cancelled. Tata Docomo representative said, i cant cancel this number because you have pending due. I paid the amount and next 2 days i requested for same. Again i got the same answer your 2 days bill is pending clear it and then i will cancel it. next time, i paid ~5000 rs, so that they will not say, due is pending. I made the same cancellation request again. This time they said, yes we will cancel the number. In Jan last i lost my mobile but since number was cancelled so i didnt filed any police complaint. Suddenly during Feb, one of my relative said, i called your old number, somebody picked but didnt said anything. I tried myself calling that number and surpisingly that number was still working. I called Tata Docomo and as usual, i will resolve this problem. Till one month nothing happened and finally i got to know somebody from Tata Docomo called that number during Dec-Jan (before i lost my mobile) and some Chandra shekhar said, dont cancel it. Nobody knows who Chandra shekhar is. First question, will somebody confirm the cancellation with owner or with anybody? Anyway, i made another request to bar and cancel the number. Whole process took another 1 months. Till this time, they kept chanrging me for both the numbers. When i escalated, Mar bill got adjusted. Next month even after number got cancelled last month, i got bill for cancelled number again. I called again to fix this billing discrepancies and surprisingly my another number got barred. When i called again, i got to know instead of taking fixing biiling discrepancies, they took cancellation request for another number. After calling several times, this got fixed but billing amount is still a question and request is still open. One week back they barred my outgoing again due to non-payment. I called again and they agreed the mistake and started the number again. Today again same thing happened and my number is barred. Now i am being forced to pay the amount otherwise my number will be disconnected. Whenever i am calling, i am getting new complain number and being asked to wait. When i asked till when, answer is until we fix the issue. This is really frustrating and i am going to put this as and whereever somebody will listen to it. Attachment i will share if somebody will ask for the proof.
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Aug 13, 2020
Complaint marked as Resolved 
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