[Resolved]  Tata Docomo — Cheating and wrong billing

Address:

Dharwad, Karnataka

Please find the below mail.... How the tata docomo has cheated...


Rushanth,

Are you joking ? or can't you read the mail carefully? read my mail carefully, I have already informed that I had requested for cancellation of this phone and already handed over both mobile and land line handsets to your executive at Dharwad on 23 Jan 2012, then how can it be suspended for non payment in March? when both headsets are with you from 23 Jan 2012, how can you bill me for usage till April? you should return the money I had paid for the handsets, instead of that you are asking me to pay the outstanding which is wrongly billed to me? check your executives and clear this issue. if you will not settle this issue ASAP I will surely go for legal action against you for cheating and wrongly billing me, as below mail trail clear shows how you people cheat and wrongly bill the customers.

Santosh Kumar

On Tue, Apr 3, 2012 at 6:27 PM, <customer.[protected]@tatatel.co.in> wrote:

Dear Mr. Kumar,

Greetings for the day!

Thank you for your email and apologies for the delayed response and request you to ignore the privious mail.

This with reference to your mail dated on 03-APR-2012 regarding cancellation for your number [protected]

We would like to inform you that your number is under temporary suspension from 19-MAR-2012 due to nonpayment hence request you to clear the outstanding amount of Rs. 1125/- for further proceedings.

However, the bill is generated as per tariff plan and your usage.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Our Photon customers can get in touch with us on[protected]Toll free).

Assuring you of our best services at all times.

Warm Regards,
Rushanth,
TATA Docomo - Customer Service.






-----Original Message-----
From: customer.[protected]@tatatel.co.IN
Sent: [protected]:23:23.0
To : [protected]@gmail.com
Cc: null
Subject: Re: Greetings from TATA Docomo - Simple ways to pay your TATA Docomo bill !!!~~M6995329
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr. Kumar,

Greetings for the day!

Thank you for your email and apologies for the delayed response.

We would like to inform you that your number is under temporary suspension from 19-MAR-2012 due to nonpayment hence request you to clear the outstanding amount of Rs. 1125/- for further proceedings.

However, the bill is generated as per tariff plan and your usage.

Please feel free to contact us for any further clarifications or call us at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Our Photon customers can get in touch with us on[protected]Toll free).

Assuring you of our best services at all times.

Warm Regards,
Rushanth,
TATA Docomo - Customer Service.


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:25:58.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Greetings from TATA Docomo - Simple ways to pay your TATA Docomo bill !!!~~M6995329
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


HI,

This is further to the docket no:[protected], raised by you as per the below
mail, it was supposed to be closed by 21 march 2012 21:00. But still not
resolved, no effort from your side and i am still getting bills for the
same, latest bill received today, with bill amount Rs.1,125.00 (bill
generated on 1 April, 2012) If it is not closed ASAP, I will not have any
other option than taking legal action against the same. Hope to see this
issue will closed soon from your end.

Regards,
Santosh Kumar

On Sun, Mar 18, 2012 at 6:47 AM, <customer.[protected]@tatatel.co.in> wrote:

> Dear Mr. Kumar,
>
> Greetings for the day!
>
> This is with reference to your email dated 16-Mar-12 regarding
> cancellation for your Tata Mobile[protected].
>
> We regret for the delay in replying to your mail.
>
> Please be informed that we have registered your complaint related to
> cancellation with docket number[protected]. The same will be resolved by
> 21-MAR-2012 21:00. Kindly make a note of this docket number for your future
> correspondence.
>
> Please feel free to contact us for any further clarifications or call us
> at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile
> phone.
>
> We are also accessible from non Tata Docomo phones on[protected]toll
> free from TATA DOCOMO mobile phones only).
>
> Our Photon customers can get in touch with us on[protected]Toll free).
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Padmanabhan
> TATA Docomo - Customer Service.
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:02:30.0
> To : Photon Care <[protected]@tatatel.co.in>,
> customercare.[protected]@tatatel.co.in
> Cc: null
> Subject: Re: Greetings from TATA Docomo - Simple ways to pay your TATA
> Docomo bill !!!~~M6995329
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi,
>
>
> This is with reference to your below mail, and the bills received for the
> account no:[protected]. Mobile :[protected].
>
>
> I have requested for the cancellation of this account in the month of Dec
> 2011, also handed over both landline and mobile phones to an executive from
> TATA Docomo at Dharwad on 23rd Jan 2012 (I have not received any payment
> from TATA, for returning back the phones for which I have already paid the
> money to TATA, At the time of request for cancellation your customer care
> executive has informed that both the phones are owned by me, and clear all
> the bills for cancellation, which i have done, and your executive at
> dharwad insisted me to handover the both the phones to him at dharwad,
> which I had done, have acknowledge for the same). but still i'm getting
> bill for this account, latest bill generated on march 1,2012 with
> outstanding of Rs. 872, As both the phones are handed over to Tata Docomo,
> not being used by me, why should I make the payment for the same. Please
> check this and revert with final settlement, else i will be taking legal
> action against you, for wrong billing, cheating and not repaying the money
> paid for the phones which has been handed over.
> Regards,
> Santosh Kumar
>
> On Fri, Mar 16, 2012 at 10:42 AM, Photon Care <[protected]@tatatel.co.in
> >wrote:
>
> > Dear Customer,****
> >
> > ** **
> >
> > Greetings from TATA Docomo!****
> >
> > ** **
> >
> > We would like to thank you for being associated with Tata Docomo. We
> > constantly strive to ensure that each of your interaction with us is
> simple
> > and enjoyable.****
> >
> > ** **
> >
> > Please note that your bill dated 01-FEB-2012, for Account number
> >[protected], with an outstanding of Rs 454, was due on 18-FEB-2012.****
> >
> > ** **
> >
> > We request to pay the bill at the earliest to enjoy uninterrupted
> services,
> > please ignore this email if you have already paid.****
> >
> > ** **
> >
> > For any clarification, request you to contact customer care at 1800 266
> > 121.****
> >
> > ** **
> >
> > Warm Regards,****
> >
> > Customer care****
> >
> > ** **
> >
> > *Note: It¿s an auto generated mail, hence please do not respond to this
> > ID.** **Please write* *to* customercare.[protected]@tatatel.co.in* **for
> > further support*
> >
> > * *
> >
> > **
> >
> >
> >
> > ======================================
> > i-choose online store
> >
> > Your Comfort. Your Convenience. Your Choice.
> > ======================================
> >
> > DISCLAIMER:
> > The information contained in this message (including any attachments) is
> > confidential and may be privileged. If you have received it by mistake
> > please notify the sender by return e-mail and permanently delete this
> > message and any attachments from your system. Any dissemination, use,
> > review, distribution, printing or copying of this message in whole or in
> > part is strictly prohibited. Please note that e-mails are susceptible to
> > change. TATA TELESERVICES LTD. (including its group companies) shall not
> be
> > liable for the improper or incomplete transmission of the information
> > contained in this communication nor for any delay in its receipt or
> damage
> > to your system. TATA TELESERVICES LTD. (or its group companies) does not
> > guarantee that the integrity of this communication has been maintained or
> > that this communication is free of viruses, interceptions or
> interferences.
> >
> >
>
>