Tata Docomo — Customer Complaint Regarding Poor Service [protected] ~~M13066244

Address:

Hooghly, West Bengal

Dear Mr Anand Agarwal,



I had received yours mail which stating that you are just ignoring my concern and only caring about yours outstanding . Please be noticed , the commitment had been given by yours company during taking the new connection . So, if an executive comes to an office and sell yours product , it’s your moral duty to deliver the commitment . Hence , still I am supposed to received INR 3500 from yours esteem concern against the commitment given by yours employee . you could not avoid your commitments or dilute my concern as miss – selling . I am strongly feeling cheated by your company although TATA group is a most renowned company in India .



If you are not help me on this matter , I am forced to contact yours higher authority as well as consumer forum to get the justice.



Besides this , I had also a received a call from yours call centre ( Contact No-+91 [protected] ) who had again misbehave me which I would feel humiliated . I will take up the issue with all yours higher authority to understand the dealing with yours consumer for Just INR 852 which is negligible and doesn’t have any values for me .



Please treat it as last and final mail to take next steps towards you for not only false commitment for selling yours device but also ill treatment by the company. I am looking forward to your reply at the earliest.





Best Regards,

Kaushik Ghosh

Mobile [protected]




From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 4 April 2013 1:07 PM
Subject: RE: Customer Complain Regarding Poor Service_[protected] ~~M13066244


Dear Mr. Ghosh,

We refer to your email dated 2nd April 2013 regarding bill and cancellation related issue for your Photon number [protected] under account number[protected].

We regret for the inconvenience caused to you.

As per our telephonic conversation on [protected], we would like to inform you that your connection has been permanently disconnected on 08-JAN-13.

We have received your payment of Rs 1738.00 on 11-DEC-2012

Your current outstanding amount is Rs 952/- only which need to be paid to clear the accounts.

As there was an usage in your account and in all the bills, we are unable to process any waiver request further.

Their is no deposit amount also which can be refunded in your account and the device will remains with you, which you can use further with re-activation.

Thank You for surfing with Photon.

Warm Regards,

Anand Agarwal.

Photon Care Team

Now Check Anytime – Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more

Just connect Photon device and go to http://tata.yahoo.com

Yahoo! home page will open in a blink.

Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.

Add it to your favorites & access this information whenever you connect through Photon.

Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free




-----Original Message-----
From: Kaushik Ghosh [mailto:[protected]@yahoo.co.in]
Sent: 31 March 2013 12:52
To: Appellate Kol
Subject: FW: Customer Complain Regarding Poor Service

Please note ,
A/c ID No[protected] and Telephone Number -[protected]

Sent from my Nokia phone
-----Original Message-----
From: Kaushik Ghosh
Sent: 30/03/2013 7:39:30 pm
Subject: Customer Complain Regarding Poor Service

Dear Mr Sanjay Das,

This is to bring your kind attention that I am facing few issues during the disconnection of the TATA Photon broadband due to my official transfer to another region . I had called several times to the call centre and discussed my concerns with them . But they were not bother to listen anything and not help me in these regards. Hence , I am writing to you to get help on this matter.

I am having the following concerns as mentioned below..

1. I had triggered to disconnect my connection in December 2012 as I was already transferred to another region . But the call centre executive told they didn¿t have any authority to disconnect . They had assured that someone might call me in this regards but unfortunately no one turned up. Hence , unnecessary I was forced to pay the bill.
2. Again I had called them in January . They informed that it was triggered to discontinue but nothing was happened. Again I received the bill without using the dongle . I was asked the call centre executives but they were clue less on this matter. I had asked for higher authority number but they didn¿t provide it to me .
3. Again I contacted the local TATA Docomo shop where the dongle was purchased with Rs. 3,800/-. During the purchased , it was committed that if I wanted to discontinue the connection , I will get back the caution money as well as dongle amount after handover the same . But now shop clearly denied to pay anything .
4. Again I had contacted the call centre but they told me that I have to pay the amount and they were not able to do anything regarding the caution money back. If I was not able to pay on time , the late charges will implied on bill but didn¿t understand my concern.
5. Finally I had not paid on time to do the final settlement . But now I had received the call with yours executive and abuse me for not paying on time . I don¿t know , how do you treat a consumer after using 3-4 years with this language . I really felt humiliated to hear and asked to to provide the number for the higher authority but they didn¿t provide .


I am really felt bad to see the quality of customer services by yours company. I am not concerned about that due payment ( approx Rs.900/- ) but I will never suggest any person to use yours dongle. I am really very much disappointed to experience the behaviour of yours executives which might hamper yours company brand name in future. I hope , you will take the corrective action on it .

On the same time , I will report to my administration manager of my own company which I guess , a major client of yours company . Also , I will escalate the same to yours higher authority in writing as well.

Last but not the least , you are requested to send me communication in written stating that I will not get any payment for caution money as well as cost of the dongle so that I could take up the matter further in consumer forum.

I really love the brand TATA , That¿s why I had opted the same but at the end of the day , I realised , I had taken the wrong decision . I would request to confirm the amount which I need to pay . Only to add , Money doesn¿t matter but Goodwill matters.

Best Regards,
Kaushik Ghosh


Mobile- +91 [protected]