[Resolved] Tata Docomo — deduction of balance | |||
GOOD EVENING, I AM A USER OF TATA DOCOMO GSM SIM. I MADE A CALL TO CUSTOMER CARE AND ASKED HIM TO RECHARGE WITH INTERNET BALANCE WORTH RS.15 OF 500MB FOR 3DAYS AND REMAINING BALANCE WAS RS.25. I MADE CALL OF 3RUPEES. IT WAS SUPPOSED TO BE FINISHED ON 26 JUNE. THE VERY NEXT DAY I SAW MY BALANCE WAS ZERO.WHEN I CALL AND ASKED CUSTOMER CARE THEY SAID THAT I USED MY BALANCE ON BROWSING BUT I DIDN'T DO THAT. THEY ASKED ME TO SMS AS DATA TO 121 TO GET THE INFORMATION ABOUT BROWSING. I MADE IT AND THE REPLY WAS "YOU HAVE NO DATA USED TILL DATE". WHEN I CALL AGAIN TO INFORM THEM THE SAME THEY DIDN'T RECEIVE INSTEAD THEY DISCONNECTED MY CALLS AND THE WHOLE DAY I TRIED BUT OF NO USE. THE NEXT DAY THEY RECEIVED MY CALL AND SAID THE SAME AND I AGAIN MESSAGED ON 121 AND GOT THE SAME REPLY. WHEN I CALLED THEM AGAIN, THEY DIDN'T RECEIVE MY CALL. THEY ARE IGNORING MY CALL AND NOT PAYING ANY ATTENTION ON MY REQUEST. SO I REQUEST YOU TO PROVIDE ME JUSTICE AND REFUND MY RS.22. I SHALL WAIT FOR YOUR REPLY WITH REGARDS. MY NUMBER IS [protected], REGISTERED ON M.A MUJAHID. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 104 Comments | |||
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consumer complaint forum
i am user of tata docomo prepaid services
even though i didnt activate any services like call
me tunes gprs an many more still my balance is deducted. im suffering a lot due this plz kindly help me out of this and take serious action
yours fathifuly
Anuradha A Vaidya.
consumer complaint forum
i am user of tata docomo prepaid services
even though i didnt activate any services like call
me tunes gprs an many more still my balance is deducted. im suffering a lot due this plz kindly help me out of this and take serious action
yours fathifuly
Anuradha A Vaidya.
DEAR ALL,
THIS IS VAIBHAV CHADDHA FROM NALLASOPARA. I AM USING TATA DOCOMO PREPAID CARD FROM LAST 6 MONTHS. NOWADAYS MY BALANCE ARE GETTING DEDUCTED AND THE REASON FOR THIS WAS NOT KNOWN BY ME. AS I HV SPOKEN TO ONE OF YOUR REPRESENTATIVE TUSHAR ON 14MAY MORNING 10.15 AM INSTEAD OF LISTING TO MY PROBLEMS HE KEPT ME ON HOLD FOR A LONG TIME AND NO PROPER FEED BACK WAS GIVEN BY HIM. FURTHER HE TOLD ME DAT THE MONEY IS DEDUCTED TOWARDS HOT AND SIZZILING MODELS ACTIVATION...BUT I REPLIED HIM DAT I HV NEVER REQUESTED FOR ANY SUCH SCHEMES. BUT THEN ALSO MY MONEY HAS BEEN DEDUCTED.
SO I WANT A PROPER FEED BACK FOR THIS, AS IF IT GOES ANY FUTHER I WOULD LIKE TO DEACTIVATED THIS NUMBER AND NOT HAPPY WID THE SERVICE PROVIDED BY TATADOCOMO.
I WISH THAT U WILL LOOK INTO THIS MATTER AND GIVE ME A POSITIVE FEED BACK AT YOUR EARLIEST CONVENIENT.
THANKING YOU
FOR ANY CLARIFICATION YOU CAN CONTACT ME ON:
MY CELL NUMBER : [protected]
EMAIL : [protected]@yahoo.co.in
YOURS FAITHFULLY
VAIBHAV CHADDHA
THIS IS VAIBHAV CHADDHA FROM NALLASOPARA. I AM USING TATA DOCOMO PREPAID CARD FROM LAST 6 MONTHS. NOWADAYS MY BALANCE ARE GETTING DEDUCTED AND THE REASON FOR THIS WAS NOT KNOWN BY ME. AS I HV SPOKEN TO ONE OF YOUR REPRESENTATIVE TUSHAR ON 14MAY MORNING 10.15 AM INSTEAD OF LISTING TO MY PROBLEMS HE KEPT ME ON HOLD FOR A LONG TIME AND NO PROPER FEED BACK WAS GIVEN BY HIM. FURTHER HE TOLD ME DAT THE MONEY IS DEDUCTED TOWARDS HOT AND SIZZILING MODELS ACTIVATION...BUT I REPLIED HIM DAT I HV NEVER REQUESTED FOR ANY SUCH SCHEMES. BUT THEN ALSO MY MONEY HAS BEEN DEDUCTED.
SO I WANT A PROPER FEED BACK FOR THIS, AS IF IT GOES ANY FUTHER I WOULD LIKE TO DEACTIVATED THIS NUMBER AND NOT HAPPY WID THE SERVICE PROVIDED BY TATADOCOMO.
I WISH THAT U WILL LOOK INTO THIS MATTER AND GIVE ME A POSITIVE FEED BACK AT YOUR EARLIEST CONVENIENT.
THANKING YOU
FOR ANY CLARIFICATION YOU CAN CONTACT ME ON:
MY CELL NUMBER : [protected]
EMAIL : [protected]@yahoo.co.in
YOURS FAITHFULLY
VAIBHAV CHADDHA
dance club — they deduct balance from my account
i have charged 10rs for activating dance clib.but i didnt activate that, and i am calling tata docomo customer care for help...
but they cant help me. This problem occured from last month..
uptill now i have lost a lot of balance from my account due to dance clib...
please help me, my number is +91- [protected]
good morning
[protected]
sir the company first disconnect my number
when my number is continue then all my balance deducted and when i call to company customer care that wrongly deduction the company dosen`t take my complain and says me that our system is on update
i call them yesterday night and today morning both time i got the same answer that our system is on update
thank you
[protected]
sir the company first disconnect my number
when my number is continue then all my balance deducted and when i call to company customer care that wrongly deduction the company dosen`t take my complain and says me that our system is on update
i call them yesterday night and today morning both time i got the same answer that our system is on update
thank you
i m abhishek mishra i m usnig tata docomo no.[protected]i haverequested for my monthl bill detail for which co has deducted rs25/- from my balance but i have not received my monthly bill
thanks
thanks
my no is [protected] .i recharged with rs.35 on 12.08.2011 and i didnt get any balance in my account..i am recharging with this amt for last 3 months..and customer care representatives are not not giving me any information .
Without my approval they just subscribed "dance club" and also deducted 10/- from my account. and this kind of thing is not at all first time they have done with me several times.that DANCE CLUB the day it was subscribed that whole day my mobile was OFF as soon as i switched it ON a message came stating that- "Thanks for subscribing to Dance Club . You've been charged Rs. 10.0/-"
Whats this can any one explain me this ???
Whats this can any one explain me this ???
This is to bring your kind information that I Banke Tibrewal whose mobile number number is [protected], am totally frustrated by the extra charges posed on us by company members for the services which we had never opted for. Its since one year long we are being charged for a service named m-chat. Actually we never applied for any such service. And when we try to contact customer care we were just said that your service has been deactivated and you will not be charged further. But still the process of balance deduction continues. Even I complained the head office at 'New Delhi'. They assured us that such cases wont occur in future but still it continues.
"SHOULD NOT I CALL IT A THEFT?". Please take strict action after looking into the matter. Hope for positive response.
Regards,
Banke.
"SHOULD NOT I CALL IT A THEFT?". Please take strict action after looking into the matter. Hope for positive response.
Regards,
Banke.
Even they do not refund money on their own. We are even not notified about the deduction of balance. Also after calling different customer care executives we get three different response viz. You applied m chat, You saw match...etc...etc...
I am suffering from various problems in the service.
they have deducted my 184 rs within 3 days. and i don't even know the reason as there is no reply from their customer care even after registering the complain on there web site.
they have deducted my 184 rs within 3 days. and i don't even know the reason as there is no reply from their customer care even after registering the complain on there web site.
My mobile no is [protected] . From the last 7 days Rs.3 daily for no reason . I just don't receive any service calls and haven't activated any service , on my sim. So please stop the deduction and deactivate any service on mobile . I must repeat 'ANY SERVICE'.
THIS NETWORK IS PATHETIC...U GUYS AT DOCOMO ARE JUST EATING ALL THE BALANCE MONEY BY DEVISING NEW WAYS EVERYTIME...i got this service message and when i clicked on it, whooosh my complete balance of 85rs was gone ...on calling the customer care they replied i dwnloaded a video which was chargeable...this was the second time this happened to me though the first time i did not even click any msgs
when denied about any such download they didnt care to listen and said it was not refundable
on asking how could they send me such service messages without any warning AS TO THE CHARGE, they were without any answer and hung on me...the second time i cust care guy was all abusive and again hung on me...third time and afterwards since they are just not picking up the call
DOCOMO SUCKS
I WANT MY MONEY BACK !!!
when denied about any such download they didnt care to listen and said it was not refundable
on asking how could they send me such service messages without any warning AS TO THE CHARGE, they were without any answer and hung on me...the second time i cust care guy was all abusive and again hung on me...third time and afterwards since they are just not picking up the call
DOCOMO SUCKS
I WANT MY MONEY BACK !!!
Hi Rahat,
As per our records no wrong deductions have been found. We request you to kindly revert with the exact date and time of deduction to assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
As per our records no wrong deductions have been found. We request you to kindly revert with the exact date and time of deduction to assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
hi. sir my no [protected] i have dedected my 51rs with in 5minut and i did not download any thing. this was also happend before 20to25days ago and company returnd my balance this type of thing happening again n again so plz return my balance and this should not happen again otherwisw i will change company, , , , , , thanku
Dear TATA DOCOMO,
My number is [protected]. My balance is getting deducted for internet usage inspite of not using any internet. Please resolve the issue at the earliest.
Thank you
My number is [protected]. My balance is getting deducted for internet usage inspite of not using any internet. Please resolve the issue at the earliest.
Thank you
Tata DOCOMO is a big fraud company.
It deducted my balance of Rs.30 and when i called customer care they sent a message that "your account is credited by Rs.30 and again Rs.30 was deducted.
Thus,total amount deducted became Rs.60.
And some days before it deducted Rs.10.....
My number is [protected]
It deducted my balance of Rs.30 and when i called customer care they sent a message that "your account is credited by Rs.30 and again Rs.30 was deducted.
Thus,total amount deducted became Rs.60.
And some days before it deducted Rs.10.....
My number is [protected]
SIR I AM USING TATA DOCOMO ON MY MOBILE ,I AM GETTING TROUBLE WITH DEDUCTION OF BALANCE BY SENDING MESSAGE LIKE (SUBSCRIBING FOR HUSTLER VIDEOS) I HAPPENED 2ND TIME FOR ,CUSTOMER CARE IS NOT AT ALL RESPONDING WHEN I CALL THEM THEY SAY CALL AFTER 3 HOURS IF I CALL THEY EVEN CUT MY CALL ,,I AM GETTING MESSAGE FROM (TD-JUMWAP),MY MOBILE NO IS [protected], PLEASE HELP ME
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Because we know that we have not activated any pack & then also our balance is deducted by their executves.
I m damn serious about it. I want my money back.