[Resolved] Tata Docomo — deduction of balance | |||
GOOD EVENING, I AM A USER OF TATA DOCOMO GSM SIM. I MADE A CALL TO CUSTOMER CARE AND ASKED HIM TO RECHARGE WITH INTERNET BALANCE WORTH RS.15 OF 500MB FOR 3DAYS AND REMAINING BALANCE WAS RS.25. I MADE CALL OF 3RUPEES. IT WAS SUPPOSED TO BE FINISHED ON 26 JUNE. THE VERY NEXT DAY I SAW MY BALANCE WAS ZERO.WHEN I CALL AND ASKED CUSTOMER CARE THEY SAID THAT I USED MY BALANCE ON BROWSING BUT I DIDN'T DO THAT. THEY ASKED ME TO SMS AS DATA TO 121 TO GET THE INFORMATION ABOUT BROWSING. I MADE IT AND THE REPLY WAS "YOU HAVE NO DATA USED TILL DATE". WHEN I CALL AGAIN TO INFORM THEM THE SAME THEY DIDN'T RECEIVE INSTEAD THEY DISCONNECTED MY CALLS AND THE WHOLE DAY I TRIED BUT OF NO USE. THE NEXT DAY THEY RECEIVED MY CALL AND SAID THE SAME AND I AGAIN MESSAGED ON 121 AND GOT THE SAME REPLY. WHEN I CALLED THEM AGAIN, THEY DIDN'T RECEIVE MY CALL. THEY ARE IGNORING MY CALL AND NOT PAYING ANY ATTENTION ON MY REQUEST. SO I REQUEST YOU TO PROVIDE ME JUSTICE AND REFUND MY RS.22. I SHALL WAIT FOR YOUR REPLY WITH REGARDS. MY NUMBER IS [protected], REGISTERED ON M.A MUJAHID. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
104 Comments | |||
Comments
last night 99rs deduct in my contact. when i will call customer care mr. mohamad said some event is activate.activate without my information and i have no receive any activation message. today i will try to connect with customer but they don't call receive, sir this is not a first time every month they do this so please stop this nosence and give my balance back. contact no is [protected] and in IVR machine send me message about last 5 deduction but it not deduction about 99rs.
Reply
I Was Recharged 500rs 4th March 2015 But They Deducted My Balance and saying You Used Internet/ I Was Recharged 3g Plan Also That Also They Cleared So Please Take Action On These My Number [protected] Provider Tata Docomo
walled no
I dont know my wallet noin voucher 400 Rs talktime but after recharge got only 375 Rs only
I have recharged for 499 rs, in the voucher they put 400 Rs talktime and 2 GB 3 g data for 60 days.. but after recharging only 375 Rs talktime i got.53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information