Deduction of talktime balance
I would like to draw your esteemed attention to my plight. My tata docomo number is 09830715516 (Kolkata, West Bengal). unnecessarily the service providers are activating what ever alerts to my number, without notifying me or without taking any permission and neither me seeking to activate any of the services. this incident happened once in march and i lost a balance amount of Rs.17 and though it was not refunded, the service was deactivated.
Since 10th may 2012, sum WAP service has yet again activated without my consent or my subscription (by the providers). i placed a complaint with the customer care helpline on 12th march and was provided with a reference number:GBL0926741704, but the service was not deactivated. i yet again filed a complaint with the customer care helpline on 20th may,2012 and provided with a reference number : GBL0927092925 but yet again no action has been taken of yet. and my balance has been constantly deducted since 10th May,2012 at a steady rate of Re 1/per day, Rs 2 being deducted on 11th May. i want to be relieved off my plight by deactivating the service and also refund me the deducted amount. Also i had registered a DND service with TRAI and i would like to know how the process has been continuing after that.