Tata Docomo — FULL BENEFIT OF GPRS

Address:

Pune, Maharashtra

Dear TataDocomo Customer Care Team,

I am subscriber of Prepaid TataDocomo and my number is [protected]. On 17 May 2012 I have activated GPRS pack of Rs 95 in which the facility of 4 GB GPRS are giving to customer. After successful recharge from my mobile I have received one message in which I was informed the the we are giving your benift of 4 Gb GPRS balance for 30 days and when I checked my GPRS balance You have credited only 2 GB in my account. After that I called to customer care and informed that you have not give me benifit of 4 GB GPRS balance after deducting Rs 95 abd they told me that within one hour you will get your remaining 2 GB GPRS balance and then I talked to sr executive they also told me that within 48 Hours you will get your remaining balance as we are going to forward your query to our sr person so wait for a while.

But when even 48 hours I have not received my remaining 2 GB GPRS I have lodge one complaint on the website of TataDocomo I was not able to talk with your customer care executive thru mobile and after that I have received one confirmation message that within 48 hours your complaint will get resolved. But still am waiting for their response and my complaint has not been resolved. Now I'm fed up with your fake commitment so my question is where is my 2 GB more GPRS balance. As in the pack of Rs 95 you are giving us 4 GB but you people have given me only 2 GB.

Following are some details of Transaction:

Date of Recharge : 17 May 2012
Timing : 19:11:34
Transaction ID : [protected]
Amount deducted : Rs 95
Received benefit : 2 GB
Remaining benefit : 2 GB
TataDocomo Number Mobile Number : [protected]
Alternate mobile number : [protected]



My temporary complaint number when I have lodge complaint at your website is 503900. Now please its enought wait from my end and plz stop making fake commitment and give me my full benefit.


Thanks & Regards,

Jaswant Kumar Sisodia