[Resolved]  Tata Docomo GSM — Voice MailBox Problem Unresolved for over 5 Months

Address:

Kolhapur, Maharashtra

Hello !

Tata Docomo's Voice Mail Box is having an issue since over 5 months.
When I divert calls to Voice Mail Box and when someone calls me from BSNL Landline, the call does not get recorded.
It gets diverted to voice mail and then voice mail keeps on just saying "Record Your Message" forever.

This problem persists on all Docomo GSM numbers in Maharashtra circle and whenever anyone calls from any BSNL Landline.

I am trying to fix this problem for over 5 months. I raised complaint upto Nodal and Appellate level. (Complaint No M5605944)
They are giving very poor and inappropriate response. They are saying that issue is with BSNL. I have already called BSNL and they have nothing to do with other company's Voice Mail Box. Docomo's support is pathetic ever.

When I diver my calls to Voice Mail Box, no matter who calls from which network anywhere from the world, it must get properly recorded. Ensuring proper working of VMB is responsibility of Docomo. But instead they are pointing out to BSNL and saying that end equipment (The Landline Phone) is faulty. This is the dumbest response ever.

Hope you guys will do needful to get this issue sorted out.
I also call for support from other Docomo users, they are also having this issue, they can try and verify.
If you need any more info, let me know.