[Resolved]  Tata Docomo — harasment, overcharging and no customer care

Address:

Hyderabad, Andhra Pradesh

This is what auto update you receive when contact to customer care of Tata docomo. Is it called customer service?

So they care about customer? I'm trying to reach them over phone and email but no response.

On Thu, Mar 22, 2012 at 9:52 AM, <[protected]@tatadocomo.com> wrote:

Dear Mr.Anand,

Thank you for writing to us.

This is with reference to your email dated 21-Mar-2012 regarding Service related issue for your Tata Docomo number [protected] .

We sincerely regret the inconvenience caused to you.

Please be informed that we have registered your concern related to balance with docket number[protected]. The same will be resolved by 27-MAR-2012 19:04 and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

Please feel free to contact us for any further clarifications or call us at 121(Toll Free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Mukundhan.B
TATA Docomo - Customer Service

Visit us at www.tatadocomo.com for latest offerings.



-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:35:56.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: Regarding Tata docomo case~~M7046740
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


*I think 21st March is over, do you have any update?
*
On Tue, Mar 20, 2012 at 5:25 PM, <[protected]@tatadocomo.com> wrote:

> Dear Mr. Anand,
>
> Thank you for writing to us.
>
> This is with reference to your email dated 20-Mar-2012; as regards
> complaint on service related issue for TATA DOCOMO number [protected] .
>
> We regret for the inconvenience caused to you.
>
> Please be informed that we have registered your complaint on service
> related issue with docket number[protected]. The same will be resolved by
> 21-MAR-2012 19:16 and you will be duly notified upon closure. Kindly make a
> note of this docket number for your future correspondence.
>
> Please feel free to contact us for any further clarifications or call us
> at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile
> phone.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Surya.S
> TATA DOCOMO-Customer service
>
> Visit us at www.tatadocomo.com for latest offerings
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:27:04.0
> To : [protected]@tatadocomo.com
> Cc:
> Subject: Re: Regarding Tata docomo case~~M7030439
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> *It's not regarding internet connection, Can you please read email
> properly?
> *
> On Tue, Mar 20, 2012 at 1:16 PM, <[protected]@tatadocomo.com> wrote:
>
> > Dear Mr. Anand,
> >
> > Greetings for the day!
> >
> > This is with reference to your email dated 19-Mar -2012 as regarding bill
> > related issue for your Tata Docomo number [protected].
> >
> > We sincerely regret the inconvenience caused to you
> >
> > Please be informed that I have registered your concern related to unable
> > to connect internet with docket number[protected]. The same will be
> resolved
> > by 21-MAR-2012 19:16 and you will be duly notified upon closure. Kindly
> > make a note of this docket number for your future correspondence.
> >
> > Please feel free to contact us for any further clarifications or call us
> > at 121(toll free) from your TATA Mobile phone or [protected] from a Non
> > Tata Mobile phone
> >
> > Assuring you of our best services at all times.
> >
> > Warm Regards,
> > Omer Quthaf M
> > TATA DOCOMO- Customer Service
> >
> > Visit us at www.tatadocomo.com for latest offerings.
> >

> > -----Original Message-----
> > From: [protected]@gmail.com
> > Sent: [protected]:50:35.0
> > To : [protected]@tatadocomo.com
> > Cc: null
> > Subject: Fwd: Regarding Tata docomo case~~M7024031
> > [Note: Please don't change the subject for internal tracking purpose
> and
> > immediate action.
> > _____________________________
> >
> >
> > *May I have an update on the below issue from Tata docomo?
> > *
> >[protected] Forwarded message[protected]
> > From: Anand Yadav <[protected]@gmail.com>
> > Date: Thu, Mar 15, 2012 at 4:45 PM
> > Subject: Regarding Tata docomo case
> > To: XXX.[protected]@gmail.com
> > Cc: [protected]@tatadocomo.com
> >
> >
> > *Hi Mr. Tripathi,
> >
> > Kindly find payment confirmation email from Tata Docomo. I'm still
> getting
> > calls from different peoples to provide address to send notice or appear
> > into court by 11 AM next day or pay 15K if not payed in next 30 minutes.
> >
> > My personal details:
> > Name:Anand Prakash Yadav
> > Tata docomo number:[protected]
> > Payment amount:2350
> >
> > Acc no:[protected]
> >
> > Receipt number:40648634
> >
> > I have **already** received calls from below peoples. I can provide
> mobile
> > numbers as well if required.
> >
> > s. k rathod
> >
> > jitendra tyagi(Delhi high court)
> >
> > Hema Viswas:Delhi High court
> >
> > **Case:420 fraud*
> > *case no:106/12
> >
> > client:tata docomo
> >
> > I have tried to reach Tata docomo multiple times but neither i'm n able
> to
> > connect with them on [protected] and it is going round and round and
> they
> > don't give any satisfactory answer.
> >
> > Here is issue details: I applied for tata docomo as I wanted tata to
> tata
> > free STD calls. I got same offer from Tata docomo and their
> representative
> > from mehandipatnam branch showed me template as well.I payed 500 in
> advance
> > for postpaid connection.After my connection got activated I found that
> I'm
> > getting charged for tata to tata calls so i contacted customer care.
> > Customer care rep. told me that they don't have such plan so I contacted
> > back them the same representative who sold me the connection. He
> confirmed
> > me that he will get it sort out and I will be getting free call's. After
> > 3-4 days he stopped picking call's and customer care said that you have
> to
> > pay for STD calls. at this position I lost amount of 500 as i don't need
> > this number at all if no free call's as I'm using another postpaid
> number.
> >
> > If Tata docomo maintains call records this all information can be found
> in
> > logs.They are making money by providing wrong information to customer so
> I
> > did not pay that month's bill and asked customer care to disconnect my
> > number as I don't need it.
> >
> >
> > Now they started harassing me using different methods and asking me to
> > apear before court by next day or pay 15K if not appeared.
> >
> > I have cc'd Docomo customer care as well my close friends to be aware
> of
> > this. I have also discussed with one of my friend , he is in CBI and he
> > suggested to register complaint in consumer court. I will be filing
> > complaint on this Saturday.
> >
> > So i want Tata Docomo to refund the full amount now. Their executive
> gave
> > me wrong information, on basis of which i bought the connection. After
> > that i got a mail asking me to pay the outstanding amount, even i paid
> > that. On top of it i am being harassed by repeated calls about the
> payment
> > again and again.
> >
> > Regards,
> > Anand
> >
> >
> > *
> > On Mon, Feb 27, 2012 at 11:20 AM, <[protected]@tatadocomo.com
> > >wrote:
> >
> > > Dear ,
> > >
> > > Thank you! We have received Card Payment of Rs. 2350 against your TATA
> > > DOCOMO Number on 27-FEB-12.
> > >
> > > You can also make instant payment at Click here<
> > http://cdma.tatadocomo.com/payment-options.aspx>from the comfort of your
> > home or office. All you need is your Account
> > > Number or Mobile Number and Payment amount.
> > >
> > > You can pay by credit card (MasterCard, VISA, Diners, AMEX), or through
> > an
> > > Online Bank account.
> > >
> > > You can also make hassle free auto payment of your bills. You have to
> > just
> > > subscribe to Electronic Clearing System (ECS) or Standing Instructions
> > (SI).Click
> > > here <http://cdma.tatadocomo.com/payment-options.aspx> for more
> details.
> > >
> > > Log on to "My Account" at www.tatadocomo.com to view your unbilled
> > > amount, payment details and itemized bill details. Please note that
> these
> > > are FREE services for all our esteemed customers and are available
> across
> > > all TATA DOCOMO circles.
> > >
> > > For any assistance, please feel free to call us at 121 our 24x7
> Customer
> > > Care toll-free number or write to us at [protected]@tatadocomo.com. You can
> > > also reach us from a non TATA DOCOMO number by dialing[protected].
> > >
> > > Warm Regards,
> > > TATA DOCOMO Team