Tata Docomo — Harrasment by Collection People

Address:

Haryana

Name: Aditya Shukla

DEL NO:[protected], ACCOUNT ID:[protected]



I purchased a Tata Photon when i shifted my house in Gurgaon as the Airtel Broadband lines were not there in my area. I paid almost all the bill on time and sometimes i used to be out of station so used to miss the Bill due date however later when i used to return to Gurgaon and found that my bill is due then i used to pay that Bill along with the late fee.

Later when Airtel laid there lines in my area i got an Airtel Broadband connection.
Now trouble started from here.

I used to pay Tata Rs 1500+ per month as the Photon rental. Now after i got Airtel i went to the Tata Showroom (I purchased Photon from here) in Setor 56 Huda Martket Gurgaon and told them that i have paid Rs 3000+ for the device so now i want to get it converted to prepaid. I had an outstanding Bill of around Rs 1500 so i told those guys that i am ready to pay that money and want to know the procedure on how to get the Photon converted to prepaid. The showroom person told me that for that i need to go to Sahara Mall (Which is around 15 Kms from my house) and there i need to fill some forms in Tata's main showroom.

Shortly i had to leave to Jaipur for some work so i forgot this entire thing.In Jaipur i received a call from the Tata Operator telling me that my bill of Rs 1500 is due so i told him that i am not in town and as i need to get my Photon converted to prepaid so when im back then i will go to their showroom to pay my bill and get the Photon converted to Prepaid. When i returned after a month and checked my Mails then i found a bill for Tata Photon for Rs. 3000+.

Again i got a call from Tata regarding my bill so i told the lady that i hav'nt used my Photon since one month and she can check my usage. Infact i stopped using my Photon a week before the 1st bill of Rs 1500 was generated.Furthermore after the Due date passes any Internet/Phone Company stops the Servives of the respective number within 6-7 days so even my Tata Photon wasnt working for the period for which i was sent a bill of extra Rs 1500.

I started receiving calls from Tata Collection Agents and nobody was willing to help me. I was told that i have to pay i full bill and there would be no waiver. I kept on repeating that i am ready to pay the bill for the period that i have used Photon but the extra bill for Rs 1500+ is something that i wont pay.

Last month i got a call from Mr Raj from Tata so i explained him the entire situation. After that i was out of station for a few days and my Mobile Number registered with Tata was Off. This month i again got a call from Mr Raj and he told me that he has got the extra ammount deducted as i had not used their services and i only need to pay the Rs 1500 that was orignally due on me. Mr Raj wanted to send somebody to collect a check however i told him that i will go to Sahara Mall and will apy the bill over there as i need to get my Photon converted to prepaid. Since it was a Weekday and i was at work so i told him that i will go to Sahara Mall on the Weekend.

From Saturday morning Mr Raj started calling me after every 30 mins asking me that where am i right now. Every time i told him that as promised i will pay the bill today however he still kept on calling. Around 3 i went to Sahara Mall annd told the executive on the Counter that i need to get my Photon converted to prepaid and i want to pay my outstanding. The person told me that my bill if for Rs 3800+ so i made him had a word with Mr. Raj. Now that person told me and Mr Raj that according to their policies they cannot convert my Photon into prepaid until the whole ammount is cleared and that there has been no waiver as yet. Mr Raj told me that he has sent a request for the deduction of the extra ammount and due to some system issues it is not being appeared. He further told me that the Decution has been approved and i should pay the Rs 1500 and rest would be done. On the other hand the executive in the store clearly told me that i need to pay the full bill of Rs 3800 to get my Photon converted to postpaid. I told Mr Raj that i am not paying the bill until they convert my Photon to prepaid and walked out of the store. At that point Mr Raj littrealy abused me and hanged the call.

After that i got several calls from Tata and one from someone claiming to be from Delhi High Court Leagal Cell however nobody was actually listing to what i was saying. WHY SHOULD I PAY FOR SERVICES THAT I DID'NT USE. EVEN THE DEVICE WAS NOT WORKING AT THAT TIME.

So finally Tata has sent me a legal notice. Dont worry i will be there on 24th May however now you wont get a single Rs out of my Pocket cause since you have moved to court so even i would like to Tackle it in Consumer Court.

Now i would take a leave from my Office on 24th to attend the Court so i need compensation of Rs 2389.95 cause that is what i am paid per day (Rs 50000/21 Days). Apart from that i need compensation because of the harrasment and Mental Agony that have been inflicted on me by Tata.


PS: I still and will always respect Mr Ratan Tata for what he is however it is shamefull to see that such a rescepted Compant that is being Manned by such a Respectfull and Noble figure employees these kind of people who have no respect for their Consumers time and money. Furthermore they dont even care about what the Consumer is saying.