Tata Docomo — I didn't get full talk time

Address:

Chennai, Tamil Nadu

I have recharged my mobile number ([protected]) for Rs 200 (Full talk time) on 24/03/2013 by gorecharge.com, But i have got only Rs 178 talk time.

I have registered a complaint against it on same day. Customer care executive said that remaining amount will be credited withing 3 hrs but i din't receive any money. After 48 hrs i called again, this time customer care executive said he is taking compliant against it and amount will be refunded with 72 hrs.

Today after 72 hrs when i called customer care and explained all the above complaints. Customer care executive said there is no full talktime for Rs 200 and can't help on this, after that she forwarded the call to higher officer. Now the higher officer said a new story that i will not get full talk time since i have done recharge from third party website. I have explained him that this is not the first time am doing recharge from that website. every time i get full talk time but only this time i din't get full talk timeand Just two days back i have recharged for same Rs 200 to my another docomo number and i got full talk time using same gorecharge.com. But no use he is asking me the screen shot of my recharge made in that gorecharge.com website.

Here am posting the Purchase order mail sent by gorecharge.com

Dear Rajesh Kumar,

Thank you for using GoRecharge.com.

Your recharge is successful. Kindly take a note of the following details:

Mobile No. / Subscriber ID / Data Card Mobile #
[protected]

Service Name Mobile

Service Provider Name DOCOMO

Location Name Chennai

Order Number MM[protected]

Customer Name Rajesh Kumar

Purchased value (MRP) 200.00

Date 24/03/2013

Thank you once again for choosing GoRecharge.com, the Simple & Secure 24 x 7 Recharge Service!

In the eventuality of a chargeback or fraud notification by the bank, this mobile/DTH/Data Card number recharged by you and your account details will be reported to the cyber crime branch by us and our partner telco, DTH and Data card companies and all such numbers recharged will be traced/ tracked and guilty persons prosecuted by law.

GoRecharge.com considers fraud a direct and serious threat to its business profitability. We are also very serious about the security of your information and will take every measure to safeguard your interests.

Warm Regards,

GoRecharge Support Team
www.GoRecharge.com


Here i have attached my Rs 200 full talktime offer from Docomo website. Kindly help me get my reaming money.

Here i just want to raise some questions to all.

Every one may think Why i am fighting this much for just Rs 22.

I just want to know how many of them checking their recharge talktime value? only 5/10 people check their talktime. How many of them will call and raise complaints?

National wide millions of recharges are made. How much money is looted like this?

Hope some one will resolve this.

Thank you all.