Tata Docomo — Irresponsible customercare

Address:

Salem, Tamil Nadu

I Have been using this network since 3years till last month there is no network complaints but last three week i have faced many problems in the network.I have received SMS that i was activated music alerts without my knowledge and they have taken Rs.5 every day and I asked them on Friday to deactivate that and refund the money.They told me that since Saturday and Sunday was not working day we will refund the money on monday.After that they drained the money on Saturday and i have tried more then 100 times to the customercare i have heared every time only that"OUR EMPLOYEES ARE BUSY WITH OTHER CALL FOR MORE INFORMATION CONTACT [protected]@TATADOCOMO.COM"and then the call will be automatically disconnected.On Monday i have contacted them with another DOCOMO number am told them to deactivate the service and to refund the money back to me.They told me that we have option to only deactivate the service and we have option to refund the money only taken from last 48 hours,i asked to refund the money because the mistake is yours,And finally they have told me that we refund the full money back to me,after that they credited me only Rs.2.After that i contacted them asked about that.They told me that we are connecting you to senior officer please wait for a moment.I have been waited more than 50 minutes no response from that.After two days another service named HEALTH TIPS was 658activated for that i have charged more than Rs.35 for that also I contacted them with another number over more than 10 times every time they told me only that we deactivate the service soon and we will refund the money.For that also i have no response whenever I am topup my mobile they have drained all the money with Rs1.01 balance left.After deactivating the service another service named MAGIC MAKEOVER was activated,the problem is whenever am recharged they themself activated some service to drain the money from me.I asked proper reason for that they told me that to turn off service messages,I checked already it was in off.,till now I have problems.I am very disappointed from this network,This is my number [protected].If they will not contact soon I am going to change the network....