[Resolved]  Tata Docomo — unable to send SMS since several days

Address:

Maharashtra

I have been unable to send SMSes to any number for the past 2 days. This is not the first time such a thing has happened. Just the past week, my SMSes were totally stopped from 29th Dec, 2010 to 2nd January, 2011. I was unable to send any New year greetings during that time. When I contacted Customer Care, they were very dumb in replying. Most of them said it was a problem that occured due to network congestion and would be duly resolved in 24 hours. But then it took 4 days. Again I have encountered the same problem. The kids at the customer care service are very unefficient, they speak so fast that only they understand what they are speaking. They cant communicate in English at all but its so sad that they are not even fluent in Hindi and Marathi which is infact mandatory. One customer care guy put me on hold for 10 minutes saying he is connecting me to their team leader. Finally tired of waiting and disgusted wth listening to their sick music, I hung up.. The other guy said he's putting me on hold while he checks some information on my account. The chap forgot to put the Docomo music and I could hear what he was doing. He was chating with his colleague (who was also putting some customer like me on hold). They were discussing some Ajay devgan movie and happilly exclaiming how easily they can fool helpless clients like myself. I was so angry that could actually have sued this company. my problem stands unattended. I have received a SMS from Docomo stating that they have solved my problem but not even 1% of it has been solved inreality.. I am so frustrated. I am thinking of changing my mobile services. But that again is a big hassle. I wish that Docomo could take their client's issues a little more seriously. its very irritating to call customer care every now and then and then talk to them as though they have just started learning what language means. I have never come across such inefficient services and I am gonna change as soon as mobile number poratbility comes in. Shame on you Docomo!