[Resolved]  Tata Docomo — Unwanted Charged for sept-11 bill

Address:

Mumbai Suburban, Maharashtra

Hello Team,

On 13th Oct around 10.30 am, i received call from Tata docomo's representative and he informed that all the given charges are correct and they will not refund on paid bill for the below amount. He was very rude and was not ready to listen me because of which i got bit highper. The person was sticked to his point and was trying to pove me wrong. After the conversation and without solving my issue he directly send me sms that the complaint has been closed successfully.

I need your assistance, can any one help me out for the same. you can reach me on the same number as i am currently using it ([protected])

Thanks in Advane... below are the trailing mail with respect to my issues.

================================================================================...⇄
Hello Team,

Have already logged complaint with docket number[protected] to Mr. Rama Chettair and the listen.mum team, but unfortunately there is no response from their end.

Can I hope from your end to check with my issue as per below trailing mail and revert.

Kindly note that my due date is coming closer that is 12th Oct, So please do the needful at the earliest.

Many Thanks in Advance.
Regards,


Gaus Mohammed
HNS Project Co-Ordinator

[protected][protected][protected][protected]
From: MOHAMMED Gaus Ext SCE/CSO
Sent: Friday, October 07, 2011 1:10 PM
To: 'listen.[protected]@tatadocomo.com'; 'rama.[protected]@tatatel.co.in'; 'listen.[protected]@tatatel.co.in'
Subject: RE: Unwanted Charged~~M5387740
Importance: High


Hi On duty / Mr. Rama Chettair,

This is the gental reminder for the reply on the below mail.

Please note that my due date is coming nearer which is 12th Oct, 2011 and i will have to make the payment on 10th Oct, 2011 because i pay via online payment.
Hope your positive feedback... Thanks in Advance.

Regards,


Gaus Mohammed
HNS Project Co-Ordinator

-----Original Message-----
From: listen.[protected]@tatadocomo.com [mailto:listen.[protected]@tatadocomo.com]
Sent: Sunday, October 02, 2011 4:14 PM
To: MOHAMMED Gaus Ext SCE/CSO
Subject: FW: Unwanted Charged~~M5387740

Dear Mr. Mohammed,

Thank you for writing to us.

We understand from your previous interaction dated 30-Sep-2011 that you have expressed concern over bill for your TATA DOCOMO number [protected].

Please be informed that your complaint has been registered with docket number[protected], which will be resolved by 07-Oct-2011. Upon resolution of your complaint you would definitely hear from us.

For any further assistance, please mail us at listen.[protected]@tatadocomo.com/listen.[protected]@tatadocomo.com

Alternatively you may call us on 121 (our 24x7 Customer Care Toll Free number from any Tata Docomo phone) or [protected] (chargeable) from any other number.

Assuring you of our best services at all times.

Thanking You,
For Tata Teleservices (Maharashtra) Ltd,

Madhusudhanan
Customer Service - TATA Docomo

Visit us at www.tatadocomo.com for latest offerings.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public an d privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

-----Original Message-----
From: gaus.[protected]@orange.com
Sent: [protected]:07:23.0
To : listen.[protected]@tatadocomo.com,rama.[protected]@tatatel.co.in
Cc:
Subject: FW: Unwanted Charged~~M5387740
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello On duty / Mr. Rama Chettair,

My name is Gaus G Shaikh. I have post paid connection with you.
Connection number is [protected] and Relationship Number is[protected] . I have been using this connection since more than a year.

If you reconcile my billing account, it never exceeded more than 200 INR. From past few months I am using a simple calling cell, so there is no question o[censored]sing internet. Unfortunately you have charge me 1154.31 INR for using Tata docomo Internet which is not used by me.

More over if we go through the statement, it is showing that the internet has been used on 12th, 13th, 14th, 15th, 16th and 17th Sep of 2011. Where as I have logged the telephonic complaint on 15th, 16th and 21st Sep of 2011 for the same, that "I am not using Tata docomo internet" as soon as I received sms that I was about to complete my credit limit. Then too there is no action from your end and I was told by your telephonic officer that "It is system error and that is the main reason you are getting such sms, all my charges will be waived out after
24 hours and I will receive the correct bill."

Below are the details for my telephonic complaints,

1) First complaint logged on 15/Sep/2011 at 18.11 Indian standard time and had words with Mr. Shailesh Chaudhary. Interaction Id is[protected].
2) Second complaint logged on 16/Sep/2011 at 19.29 Indian standard time and had words with Mr. Avinash Uttekar. Interaction Id is[protected].
3) Third complaint logged on 21/Sep/2011 at 12.07 Indian standard time and had words with Mr. Amit Pawar. Interaction Id is[protected].

From the above details the main part to be noticed is "if I have logged a complaint starting from 15th Sep, Why the internet service were allowed after it." You must have investigate for the misuse.

Kindly find the attached copy of my current bill for your investigation.

Do revert with my revised correct bill amount which need to be paid before due date so that I can pay it out and continue the service.

Awaiting your reply.

Hope your support and co-operation or else I will need to change my communication service provider.

Many Thanks in Advance.