Tata Docomo — no network in marketyard pune

Address:

Pune, Maharashtra

we are not facing a really bad network in marketyard pune
since 3rd december we dont have range and service in our cellphones when in our offices...
we are not able to communicate through our cell phones and just feel that we are having dummy cell phones...
besides repeated complaints to customer care just getting unsatisfactory answers
when mailed to [protected]@tatadocomo.com got the following repiles

Re: no network~~M11574821
Hide Details

From

[protected]@tatadocomo.com

To

[protected]@yahoo.com

Dear Mr. Agarwaal,

Greetings for the day!

This is with reference to your email dated 14-12-12 regarding Network related concern for your Tata Docomo mobile number [protected].

I regret for the inconvenience caused to you.

I would like to inform you that, as per the revert from our concerned team regarding your concern you are facing the network problem is due to the area is partially covered area, hence facing weak indoor issue,so site required. We will communicate once the site is live.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Deepika Maramreddy,
Tata Docomo - Customer Service.


-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:12:54.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: no network~~M11574821
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________




are the apologies solution to my problem.... you all are giving the same standard reply just copying and pasting .....
you are not ready to understand our problem....
what the hell is going on





Thank You.

DEVENDRAA AGARWAAL
[protected]



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, 14 December 2012 3:11 AM
Subject: Re: no network~~M11549699

Dear Mr. Agarwaal,

Thank you for writing to us.

Please accept my sincere apologies for the delay in responding to your email.

This is with reference to your email dated 13-12-12 regarding network related concern for your TATA Docomo mobile number [protected].

I sincerely regret for the inconvenience caused to you.

I would like to inform you that ,Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

We appreciate the trust you have shown on us and we would like to thank you for the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Anand
TATA Docomo - Customer Service.

-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:56:26.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: no network~~M11549699
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


what do u mean by we will intimate as soon as u get the new site....
till then will u plese tell me what is to be done...
should i just carry my cell as a dummy piece without any range....

i would like to bring to your notice that this problem is faced since last monday and not only me but all the tata customers whether docomo or indicom....

do the needful in the matter immediately or i will have to go to some other forum



?




Thank You.

DEVENDRAA AGARWAAL
[protected]



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, 13 December 2012 12:30 AM
Subject: Fw: no network~~M11531642

Dear Mr.Agarwal,

Thank you for writing to us.

This is with reference to your email dated 12-12-12 regarding network related concern for your TATA Docomo mobile? number [protected].

I sincerely regret for the inconvenience caused to you.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

I would like to inform you that ,Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

We appreciate the trust you have shown on us and we would like to thank you for the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Nagraj
TATA Docomo - Customer Service.





-----Original Message-----
From:? [protected]@yahoo.com
Sent:? [protected]:07:42.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Fw: no network~~M11531642
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
?sir already registered complaint about the network repeatedly but
not yet solved
already refreshed the sim also
still the problem persist
no range all day....
i am feeling as if i am carrying just a dummy piece for show
i am not having range in my cell the complete day
this problem is since last monday
when asked the local retailer in my area he said that this is been faced by all the docomo card holders....
i also tried my sim in different handset
please do the needful
my office address is saibaba trading co
178 marketyard
gate no 1
near rajendra roadlines
pune 37


already changed the sim but besides that did not get any mprovement....
whenever i get signal just get missed call alerts..... cant make any calls when in my office...
this problem not only faced by me but also by my friends and all the customers in marketyard premises...

when will we be in range again
will we be or not.....