[Resolved]  Tata Docomo — No Way To Contact (Directly Talk With Them On Call Or Face To Face) Customer Care Representative

Address:

Gulbarga, Karnataka

Hello Sir/Madam,

I'm the customer of Tata DOCOMO GSM Service, my no is [protected], recently 10days back activated a call me tune, they are adding a promo ("if you want to set this tune as your call me tune then press * and 9 "), why i should pay them monthly 30rs, when i wont get the call me tune from start, they are using me as their advertisement.

I even tried to contact them but they wont let me speak with customer care, all they keep saying for that offer press 1 for this press 2 and blah blah, i have to just keep on pressing buttons for activating call me tune? i'm really frustrated by this kind of service.

Apart from this, in their website they give that, call 121 and press 9 to talk with customer care person directly, but they don't give option to press 9 and if i press 9 then they will say you are pressing illegal option. why illegal?

i'm paying 15rs for song and monthly 30rs as rent for my tune, not to promote their advertisements.

AND MORE IMPORTANT IS THAT THERE IS NO WAY TO TALK WITH CUSTOMER CARE REPRESENTATIVE NEITHER THROUGH CALL NOR IN PERSON (NO CUSTOMER CARE CENTER IN MY CITY), ALL THEY HAVE A STORE TO SELL SIM'S AND FORGET CUSTOMERS.