[Resolved] Tata Docomo — Non availability of customer support

raghu1954

from Mumbai, Maharashtra

Address:

Maharashtra

Whenver I call customer service department to find out about the deductions they make, i get standard reply that due to technical fault this service will be available after 4 hours. This is a standard reply whenever you make a call to enquire. Thud we never get any solution or information from the customer service. While this is the case they keep deducting Rs. 0.50 per call irrespective of the fact that whether the customer got any solution or not. .

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ajay Sarda

from Mumbai, Maharashtra

Tata Docomo — non availability of service

hi

we have a docomo device at our organisation. We are facing issues every week about the connections. We have brought the devices so as to serve our customers. we fave the issue of service degradation. Complaints numbers are as follows

[protected]
M4727939
2 times we have not raised the complaints directly spoken to account managers.

zameer 786

from Mumbai, Maharashtra

Hi, this is Zameer here and I am using the Docomo service last 16 months or so and I am not happy with service. Last week there was a deduction in my bal and I called CC and one of the floor supervisor I forgot his name talked very rudely and telling the service you used so got charged and he made me get frustrated and evoking me to use bad language I need you check who is that and listen to that and my number and take an action against him as he is a supervisor he need to know how to talk as customer's bal got deducted so he is calling to you . my number is [protected].. you can check with this and I need a reply on this to my Id and id is [protected]@yahoo.co.in ASAP...
And even i do not use get the network properly and I am giving complaints on this thousands times ...

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.