Tata DoCoMo Photon Plus — WORST SERVICE

Address:

Surat, Gujarat

account no[protected]
request no[protected]

dear sir/madam,

subject- problem in oprating photon plus

i am very upset with your services and your speed in solving problem. TATA who is really famous for its service is failed in this field i must say. My family now decided not to buy any product or service which belongs to TATA.

Few days back my DONGLE was not working so i talked with customer care and they told me this complain will be solve in 24 hours. but even after 24 hours not even single call i received so i called again. lady told me that i have a due payment of 260 dats the reason why service has been stopped by system. i told her dat i was in 4000rs scheme which allow me to use internet without paying any bill upto six months. she said ok i will ask my boss and i will call you again. she didnt call than. this whole process took my 2 weeks.
after some efforts problem was resolved but i wasted almost my 3 weeks and during that time i could not able to use my DONGLE for your silly mistake.

this is a height of disrespecting customer. now its my request to extend my 6 month limits of internet plan to 7 month as you wasted my 3 weeks.

-DHRUV RAJPUT