Tata Docomo — Postpaid Number Cancellation

Address:

North 24 Parganas, West Bengal

Hi,
I had a Tata Docomo Postpaid Connection for the cancellation of which I wrote an application an submitted it to the Tata Docomo Outlet, City Center, Saltlake, Kolkata. After around a fortnight a person from Docomo came to my office and requested for the conversion of postpaid to prepaid which I agreed to. His number being [protected]. He said the conversion would be done in a few days. Nothing happened for a week after which I sent a mail to Tata Docomo Customer Care. On 23rd October I got a reply from them stating that I had agreed to convert my number to prepaid and I do not have to rental anymore. These were the exact words "We would like to inform that the same has been resolved. Kindly note that upon checking with our records we have found that you have agreed to migrate your number from Postpaid to Prepaid. However your number Outgoing facilities has been blocked and you do not have to the rental any more.". On 18th of December, I got a phone call from one of the executives that the bills for Oct-Nov and Nov-Dec is pending and is around 700. They said that nothing has been found in their records regarding the cancellation requests which was a total contradict of the mail which I got on 23rd Oct. I had again mailed regarding this to the customer care the very same day, its two days now and I am getting no response regarding that. Please help. Below is the complete mail chain communication.


-----Original Message-----
From: prateek.dave.[protected]@gmail.com
Sent: [protected]:26:25.0
To : [protected]@tatadocomo.com
Cc: dave.[protected]@india.com
Subject: Postpaid number cancellation~~M10862375
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi,

This is to inform you that I submitted a written form last month to
disengage my Tata Docomo postpaid GSM number ([protected]). From then
onwards I see no commencement regarding this matter. A couple of weeks
earlier one of your executives came to my office, charged Rs 50 (for the
conversion of postpaid to prepaid) and said that the conversion would be
done in couple of days. If you can track him, his number is [protected].

This is to let you know that since I have already submitted a written
request of cancellation of this number a month ago and cleared all my dues,
I would not pay any more bills generated henceforth.
[protected][protected][protected][protected]
Dear Mr. Prateek D,

Greetings for the day!

This is with reference to your docket number[protected] registered on 06-OCT-2012 for Tata Docomo [protected] regarding cancellation request.

We would like to inform that the same has been resolved. Kindly note that upon checking with our records we have found that you have agreed to migrate your number from Postpaid to Prepaid. However your number Outgoing facilities has been blocked and you do not have to the rental any more.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.



Warm Regards,
Krishna Gopal Paul.
Customer Care - TATA DOCOMO

[protected][protected][protected][protected]
A few minutes earlier one of your executives called me regarding the postpaid bill payment. However, I had already submitted a written application during the last days of September this year as to cancel my tata docomo postpaid connection. According to the mail chain below you can find that one of your Docomo executive replied me with the confirmation that, according to their records, I do not have to rental anymore since the application has been accepted. This mail was done on 23rd of October. Today the one who called me said that there is no update regarding this in their system and hence I would have to pay the amount. I wonder whether Tata Docomo is having two different systems regarding this, which ofcourse has some sync problems.





Could you please give me one reason of why should I pay? There is a problem in your system if they are not able to communicate with each other.




One of your docomo executives came to my office and took my documents for the postpaid to prepaid conversion. This was about a couple of months before.




You are helping India to communicate with each other and the irony is you yourself have a very large communication gap. I dont know who is to be blamed here. If I need to make the payment, I shall do so, but only after my number gets cancelled and I get a written communication for that. Also can you provide me with the mail/number of the zonal officer?




Waiting to hear from your side...




Please do not go quite on me. I have been tolerating this from the last three months and now want to close this issue. Expecting a quick response from your side.




Thanks, Prateek



It is a humble appeal to please let me know what shall I do regarding this.

Prateek