[Resolved]  Tata DoCoMo Postpaid — NETWORK AND BILLING

Address:

Indore, Madhya Pradesh

DEAR,
As i was transferred to indore on 18-06-10 i checked different plans and postpaid providers, i found docomo 799 diet plan suitable for me. so i opted for it . i completed formalities, tok no [protected] and waited for it to start as their commitment in 24 hours, but it was not. lastly after a 10 days i was told to deposit 1000/- security deposit to get started. unfortunately it started with network problems. after lot of trouble caused they offered a discount of 200/- rs for 3 months. and i changed my handset to (sony ericson w 700 i ) but did not provide in sept bill. then i fought for the same again and they gave the discount.
Then in nov i was offered 200/- for 3 months. and was given in dec and not in jan. so i again loggeded a complaint and then portability got started and i reouested them for it and mr. gurman singh called me and requested me to hold me for 3 months and offered e that he would get 200/- rs discounted and 50% tarriff discount in next 3 bills. i recieved bill on 18th feba and was shocked to see the bill and called Mr.Gurman Singh but he stopped answering the no is [protected].
so i wrote to comstomer care and called the customer care they told me to wait till 24 feb. today the customer care people call me and tell there are no issues to be solved and the complaint is successfully closed.
At this moment i need your help to solve my network issues and the discount offered and the loss of bussiness happened due to their poor network and dropping of calls.

As i am a sales professional and i have to be on line always for that i have not switched my old idea [protected] no. and i am a customer from last 7 years. this is my first instence at indore that i am sruggling for my connectivity. and i need here to provide justice to me.