[Resolved]  Tata DoCoMo / Prepaid — Balance deduction

Tata Docomo — Deduction of Balance on Prepaid

Rs.10 has been deducted from my Prepiad account The number is [protected]. I tell it about to Customer Care of Tata Docomo. They give a reason that about LOVE TIPS. They told me that i had activated featuring Service. So the Deduction done for that.

Tata Docomo — Deduction of prepaid balance

Prepaid balance deducted with scheme activation.

I had already face so many times of balance deduction with any scheme activation without my knowledge.How can they deduct the balance? Even though I had talk with customer care no. and as per their
report, Jokes, Cricket, CallmeTunes etc. were activated.
I never use any scheme.

Yogesh Malaviya
[protected]

Dear sir,
my docomo no. is [protected]
99 rs deducted frm my prepaid account few days back around 10 days and customer care gave me the description that these are deducted for game value pack.. and today they deduct 28 more n reason is still the same....

Neither i am getting or using any kind of game nor i am able to call annyone because all the balance i put into my account is only for your game value pack deductions.


if its possible for you, please resolve this problem.
pathetic services tata docomo....
the advertisements by you on tv are fake....
your services are below average....

very pathetic customer care from DOCOMO, Its all simple as they talk when calling customer care. So SIMPLE to take the customers money. on 30th May i got a SMS mentioning deduction of Rs.95. next day again Rs.5 and 6th June again 45/- hah ahaha ha all these looks so SIMPLE.

I called customer care for more than 20 times and they credited Rs.30 to my account . They informed me, the balance amount will be credited within 24 Hours.Thank GOD, till date nothing has happened.. I dont think this is the right way to deal with.


My experience with DOCOMO is extremely bad and i will not refer anyone to take the connection from DOCOMO. I have been using IDEA and VODAFONE which provide far far better services.

Jim Mathews
[protected]

I am planning to migrate this prepaid connection along with 3 post paid docomos also... Jim

Tata Docomo — Deductions from prepaid balance

I am a tata docomo prepaid user. 25rs were deducted from my account on 23th sep bringing my balance to zero. The customer care executive claimed that i have sent 130 messages in a day of which 100 are free. But i have made only 20 messages. I have also registered a complaint on the tata docomo website( ref no.357138 ) but their is no response yet. This has many times but this is the first time i am registering a complaint.

My docomo number is [protected]
email id- [protected]@gmail.com

Regards
Vishesh

Tata Docomo — Balance deduction from my prepaid balance

My cell no. is [protected] and deduction of 35 Rupees balance from my account without any inform about that deduction.

Dear Brijesh,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO

Hi Murugan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Name : A.Ahamed Nazeer
Number: [protected]
email: [protected]@yahoo.o.in

Today morning 12 o clock i suddenly got a massage on my cell which read.. "your cost Rs.60/- and remaining balance 66 & quot; something like this. I was shocked because that time i am in browsing on my cell.
When i called CC.That pathetic customer care guy told i had activate some VAS.I wont activate VAS.. He was not ready to write down my complaint. and he just disconnected my call. And till now i cant call CC.

Already i register the DND but till not activate. Firstly i want a refund on my amount. And i also need details.Please activate DND for my cell. Please dont loot people like this.This will create bad impression of the esteem group.