[Resolved]  Tata DoCoMo Prepaid Mobile — Unauthorized Balance Deduction

Tata Docomo — deduction of balance from prepaid connection without consent

Tatadocomo has deducted twice @ 30/- from my prepaid balance for no reason.

Dear Narava,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir/Madam,

This is to bring to your notice that my account is being charged unreasonably for activation of services which I have not requested. All these deductions happened even when I had sufficient balance of data usage left in my account.

1. 19 Jan, 2013, I was charged Rs. 21 for music box for which I filed a complain with the customer care and the amount got deactivated however, the amount was not credited back to my account.
2. 19 Jan, 2013, I had recharged for Rs. 50 and Rs. 40 from my balance was deducted without any messages, the same has not been reversed yet. (I have not subscribed to any services except missed call alerts)
3. 20th Jan, 2013, I received 3 messages saying that my account didn't have sufficient balance to process my request. (I had not subscribed to any of your services)
4. 21st Jan, 2013, Rs. 7 was deducted from my account twice. I spoke to the customer care executive and only Rs. 7 was refunded to my account. (I had not subscribed to any of the services and had not downloaded)
5. 21st Jan, 2013, I received 2 messages saying that my account didn't have sufficient balance to process my request. (I had not subscribed to any of your services)
6. 21st Jan, 2013, I was charged Rs. 14 for monthly Dating Tips pack which I have not subscribed for.

Please do the needful at the earliest. Else I will have to look for an alternative service provider in a day or two.

Regards,
Anup
[protected]

Dear Mr. Mandal,

As per our records we found that there is no balance deduction.

Thanks and Regards,
Customer care,
Tata DOCOMO

Dear Customer Care
Tata Docomo

Pls re-look ur records. There were balance deduction of Rs 99 & Rs 65/- respectively against my mobile no of [protected] on 31.12.2012 without making any call..

I have copied & pasted the email correspondence I had with Tata customer care on this issue during that time for your ready reference.

Please reverse the balance.

Quote

Subject: Re: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11809353 From: [protected]@tatadocomo.com Tue, 1 Jan '13 2:44p To: You and others Cc: Bcc:
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Dear Mr.Mandal,



Greetings of the Day!


Thank you for your e mail dated[protected].


I am extremely sorry to learn that you are facing a concern of constant balance depletion in your mobile number [protected] & sincerely regret the inconvenience caused to you due to this.


Reference to our telephonic conversation on your TATA DOCOMO number [protected] we would like to inform you that the charges have been levied correctly for making calls, hence we are unable to refund any balance.


For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com



Assuring you of our best services at all times


Warm Regards,
Tanmoy Bhattacharya

Customer Care - TATA DOCOMO

-----Original Message-----
From: [protected]@rediffmail.com
Sent:[protected]:36:33.0
To : "[protected]@tatadocomo.com" <[protected]@TATADOCOMO.COM>
Subject:Re: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11809353
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Dear Ms.Biswas, Thanks for your email. However, as appraised to you also, my wife had not made any call to any promotional number yesterday. Only she had made a call in my mobile no i.e. [protected] around 4 PM and sent one SMS around 3.40 PM against which you have deducted Rs 99/- & Rs 65/- respectively in a wrong manner. However, since you have decided not to refund my balance I have decided to take this issue in a different forum. Meanwhile, I am leaving the connection of Tata Docomo. Regards, Santanu Mandal [protected] (mobile)From: [protected]@tatadocomo.comSent: Tue, 01 Jan 2013 13:04:52 To: [protected]@rediffmail.comSubject: Re: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11808419 Dear Mr .Mandal, Greetings of the Day!Thank you for your e mail dated 01/01/2013.I am extremely sorry to learn that you are facing a concern of constant balance depletion in your mobile number [protected] & sincerely regret the inconvenience caused to you due to this.Reference to our telephonic conversation on your number [protected], we would like to inform you that the charges have been levied correctly for an outgoing call on a promotional number on 31.12.2012 due to which Rs.65/- hsa been deducted, hence we are unable to refund any balance.For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com / customercare.[protected]@tatatel.co.in (incase of Delhi customer)Assuring you of our best services at all times.Warm Regards, Samadrita Biswas.Customer Care - TATA DOCOMO-----Original Message-----From: [protected]@rediffmail.comSent:[protected]:26:54.0To : listen <[protected]@TATADOCOMO.COM>Subject:RE: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11808419[Note: Please don't change the subject for internal tracking purpose and immediate action._____________________________Dear Mr.Adhikary, This has reference to the subject matter and your response. Please be informed that we have used other mobiles for other prepaid service provider e.g. Airtel, BSNL & T24 etc and no body has neither deducted any such roaming fees and nor the abnormal SMS charges. Please consider reversing this charges, otherwise we will be switching the service provider from Tata Docomo to others on immediate basis. Regards, Santanu Mandal [protected] (Mobile)From: [protected]@tatadocomo.comSent: Mon, 31 Dec 2012 23:00:01 To: [protected]@rediffmail.comSubject: Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11803570 Dear Mr.Santunu, Greetings of the Day! Thank you for your e mail dated[protected]. I am extremely sorry to learn that you are facing a concern of constant balance depletion in your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. Please be informed that the balance has been levied correctly for making call and sending SMS from roaming network. Hence, we are unable to refund any balance for the same. For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com Assuring you of our best services at all times. Warm Regards, Sudip Adhikary Customer Care - TATA DOCOMO -----Original Message-----From: [protected]@rediffmail.comSent:[protected]:30:07.0To : listen <[protected]@TATADOCOMO.COM>Subject:Complain against unauthorized deduction of Balance - Mob No: [protected]~~M11803570[Note: Please don't change the subject for internal tracking purpose and immediate action._____________________________Dear Customer Care, My wife Mrs. Dipanwita Maity's Tata Docomo's prepaid mobile no is [protected]. She is using this number since a long period. Today while visiting a place called Taki in West Bengal, we faced a problem that her balance got reduced by Rs 99/- (as roaming charge) and Rs 65/- (only one SMS charge). In total Rs 164/- deducted in such a wrong fashion by Tata Docomo. We feel really being cheated by Tata Docomo. We request you to reverse/ return this Rs 164/- as soon as possible against this number. Regards, Santanu Mandal [protected] (mobile) DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only. DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.


DISCLAIMER AND CONFIDENTIALITY NOTE:



The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other

Dear Sir / Madam,

We are using TATA DOCOMO prepaid mobile service since last few month.

The mobile no is [protected]. The connection is in the name of Sri Tirthankar Mukherjee.

On 12.03.2013, on afternoon in kolkata West Bengal, one call from no [protected] i don't know what they saying after some time my balance reduced from a balance of Rs 45/- (appx) to Rs.1.77/- (Total Rs 43 /-) deducted by TATA DOCOMO on account of caller tune, then trying to contact with customer care but failure to do so, and i immediately deactivated the services,

Based on the above fact, I requested TATA DOCOMO for reversal of my balance which was deducted in an unauthorized / wrong.

In this circumstances I feel myself extremely cheated by Tata Docomo and request you to kindly take this issue up so that I can get a resolution against the mental harassment and balance deduction.

Regards,
Tirthankar Mukherjee
[protected] / [protected] (Mobile)

Dear Sir / Madam,

We are using TATA DOCOMO prepaid mobile service since last few month.

The mobile no is [protected]. The connection is in the name of Sri Tirthankar Mukherjee.

On 12.03.2013, on afternoon in kolkata West Bengal, one call from no [protected] i don't know what they saying after some time my balance reduced from a balance of Rs 45/- (appx) to Rs.1.77/- (Total Rs 43 /-) deducted by TATA DOCOMO on account of caller tune, then trying to contact with customer care but failure to do so, and i immediately deactivated the services,

Based on the above fact, I requested TATA DOCOMO for reversal of my balance which was deducted in an unauthorized / wrong.

In this circumstances I feel myself extremely cheated by Tata Docomo and request you to kindly take this issue up so that I can get a resolution against the mental harassment and balance deduction.

Regards,
Tirthankar Mukherjee
([protected])

getting missed calls from 923067650395

Getting missed cql from this numbet[protected] pleade tel me where should I complain

want to fetch my password

i have forgotten my PHOTON DEVICE password.Its number is [protected] and its account number is[protected] plz forward its password on my email ID arojit.[protected]@gmail.com.or on my mobile [protected]..thankyou

SIM Not activated

I purchased a new Tata Docomo Sim card on[protected]. But my sim is still not activated. My new sim number is [protected].

My Alternate Number is [protected], Kindly activate it Immediately