Tata DoCoMo / Prepaid — SIM DEACTIVATED - RESUBMIT DOCUMENTS

Address:Bangalore, Karnataka

I was a happy user of tata docomo for almost one year and was very happy to have migrated from airtel to docomo one year back

I had submitted all the required documents at the main office of tata docomo in koramangala Hosur road at the time of migration around June-July last year.
(RESUBMITTING DOCUMENTS WAS ONE OF THE MAIN REASONS FOR THE MIGRATION)

Now nearly after one year in last month (april) i am no longer living in karnataka n working in kerala but still in active use of my roaming docomo no found out that my sim was deactivated and i needed to submit documents again for activation. I HAVE NOT RECIEVED A SINGLE SMS INTIMATION OF THAT NOR ANY CONTACT FROM THE CUSTOMER CARE REGARDING THIS ISSUE.

now when i try to contact them and ask the reason for resubmission they say they havent recieved any documentation!!!! FOR NEARLY ONE YEAR!!!! how can that be??? and on asking for talking to the supervisor i m put on hold for more than 1 hr just to be cut off without an answer.

I think this is just the carelessness of the service providers regards to handling documents. Its not that i submitted documents to an agent or any other outside the company ... i had submitted in their official store!!!

I CANNOT GO BACK TO BANGALORE AND SUBMIT THE DOCUMENTS TO ACTIVATE MY MOBILE AGAIN!!!

What am i supposed to do?
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Dear Ankit,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
My no is [protected] (docomo) contact me on [protected]

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