[Resolved]  Tata DoCoMo Prepaid SIM — Undesired deduction of balance and unfair behavior of customer care executive.

Address:

Sitapur, Uttar Pradesh

I wish to draw your attention towards undesired deduction of balance from my account. I have 533.21 mb downloadable data balance in my account, morning I have put my sim card in another phone to use net and my balance of Rs 0.30 & 0.20 was deducted. I called 121 and asked for last three deductions. There was no such deduction on call.
From now problem starts-
1)- I talked to Mr. Bharat at 9:05 AM, tell him to log my complaint, and he replies me , that I could not refund your balance and even he deny to log my complaint. He told me your balance is deducted because you take your sim out of phone. Then he told me that may be my balance was deducted by “Docomo dive in application”. Then he told me to he will check and he disconnected my phone.
2)- I called again and Mr. Yuvraaj was on the phone he listen and he also disconnected my call.
3)- I called again and at this tyme Mr. Ranjan Mishra was on the phone he told me new thing that balance deduction will be update in next 4 hours and even he could not tell me that my balance is deducted or not.
Even after 8 hours at 5 P M there no update on my unfair deduction. One thing was common in above all your customer care executive that either they don’t know about anything regarding your service or they they are telling lie. May be they only reduced my balance intentially.

Thanking you
Pradeep Kumar Singh
Mobile no- [protected]
Email Id- ai.[protected]@gmail.com