Tata Docomo — Balance Deduction & Received call from Tata Docomo Promos after DND Service activated.

Address:

Pune, Maharashtra

Name : Atul Vishwakarma
Mobile : [protected]
Email : [protected]@gmail.com
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Balance Deduction for the game downloading which i not downloaded any game, and daily Received unwanted calls from TATA Docomo for promos offers after activated my DND Service.
I have Activate DND Service for Fully Blocked Service and My DND Request ID is : DND[protected] which is activated on25th Aug 2011. but unfortunately i daily received calls from Tata Docomo at my business time.

I have contact with CCE of tata docomo which told me that my balance deduction problem which resolved on 6th Sep but on 5th sep Tata docomo CCE call me and told that my problem not resolved.

I have record a chat history of Tata Docomo CCE of 4th Sept where he told me that my problem solved within 7th of Sep and i not received any unwanted calls.
Chat history :
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Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.

{Anil} Good Morning Mr. Atul. You are on line with Anil.
{Anil} I understand that you would like to know details about balance deduction.Can I help you with the same ?
{Atul} I know that you guys can't help me.
{Anil} I will try my best sir.
{Atul} i just to know that iam porting my number since last week. i want my port request ID.
{Atul} just send me my port request id
{Anil} Sure sir.
{Atul} i really furstated with docomo services.
{Anil} Let me check for the same from my end.
{Anil} I will definitely forward your valuable feedback to my concern team.
{Anil} Would you like to have this information for the number [protected] ?
{Atul} yes sir
{Anil} Ok
{Anil} May I know the reason for port out sir?
{Atul} only for balance deduction..
{Anil} I'm so sorry for that inconvenience
{Atul} and i also my number register for DND services but unfortunatly dnd service not worked.
{Anil} I will surely help you out with this issue sir.
{Anil} Could you please confirm the date & time of the balance deduction?
{Atul} I also recived marketing msg from your end.
{Atul} last night
{Atul} 99 + 7 for net surffing
{Anil} May I know how much balance got deducted?
{Atul} Rs. 106
{Anil} I'm so sorry that this happened
{Anil} Let me check the details
{Atul} ok
{Anil} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{Atul} ok
{Anil} Thank you for your patience Mr.Atul.
{Anil} Here I can see that your balance got deducted for MowgliInJungleBook service and GamesValuePack37 services
{Atul} What is this??
{Anil} It was the services down loaded by you from the net sir.
{Anil} For the same your balance got deducted
{Atul} but i didn't receive any games nor i downloading such types of games.
{Atul} this is autogenerated popup in my browser like a spam
{Anil} Let me take a complaint on the same issue what happened sir.
{Atul} and auto click and then i recieved such message "Thank you downloading" after that my net disconnected.
{Anil} So that concern team will check the details and get back to you
{Anil} So that your issue will be resolved sir.
{Anil} If any such wrong deductions found means we will definitely do the needfull.
{Anil} And will assure you that such deductions happen further.
{Anil} Can I proceed with the complaint
{Atul} ok
{Anil} Thank you
{Anil} Please be online sir.
{Anil} It may take 1 minute
{Atul} ok
{Anil} I have registered the complaint and reference number is GBL[protected] , which will be used for your future reference and same will resolved by 06-SEP-2011 20:00
{Atul} ok..
{Anil} Kindly wait for the resolution sir
{Atul} and what about my DND service
{Anil} Will definitely do it in your favour
{Atul} how i recived telecom messaging when i activated dnd service
{Anil} This message is down loading related sir.Hence you have received sms.And the DND is very much active
{Atul} but i recived message
{Atul} like TA-VIDEOS
{Anil} Here I can see your dnd is active on 25 th aug
{Atul} yes sir
{Anil} The entire process will take 7 working days of time excluding sunday and saturday to stop sms
{Atul} ok
{Atul} and more thing please send me my port Request ID.
{Anil} I can understand your necessity
{Atul} if my problem is not resolved with 06-sep then i used it
{Anil} But for this you need to contact the service provider for which you wish to change
{Atul} just you give me my Request ID which generated on 25th Aug
{Atul} or may i generate new port id??
{Anil} I can understand your necessity
{Anil} But this you can only get by sending sms and we will not be having any details on the same sir.
{Atul} ok..
{Atul} my balance will refund on 06th sep
{Atul} ??
{Anil} If at all you have not downloaded any such pack for sure it will be refunded sir
{Atul} offcourse i not download such content and how i downloaded this docomo service just charge rupees Rs.106 and send me message and my GPRS pack stop immediatly due to insufficient balance
{Anil} I will definitely forward your feedback to our colligated department
{Anil} And necessary resolution will be provided sir.
{Anil} Is there any thing else I may assist you with?
{Atul} one more thing sir
{Atul} My mobile phone also store a snapshot of every webpages.
{Atul} where i see that "MowgliInJungleBook" is a free service
{Atul} then how you cut my balance
{Atul} if you want i send you those snapshots
{Anil} Ok sir.I complete agree with you sir.But concern team should also check the details
{Anil} Concern team will get back to you via call for resolution.
{Atul} okk
{Anil} Is there any thing else I may assist you with?
{Atul} no thank you