[Resolved] Tata Docomo — Recharge Issue

vishu9000

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

HI

I would like to bring it to your notice on the issue of two debits for one service

I made an recharge of Rs 246 online at Tata docomo website which is an 3G pack activation, since the last authentication page said transaction not completed I had to try the same again, and ended up with same error message again. In a while the recharge i got an recharge successful SMS om my mobile for one pack on Rs 246. I was surprised to see I was charged twice on my credit card.

Eventually I raise an complaint for reversal of one charges which goes in loop back to back and after 20 days of follow up i was told that the charges are corerct nothing can be reverted. please see below the charges with reference number.

My cell #[protected]

05 Apr 2012 TATA DOCOMO CDMA_BD NDEL IN INR.246 Ref# [protected]

05 Apr 2012 TATA DOCOMO CDMA_BD NDEL IN INR.246 Ref# [protected]

I made an attempt to reach the cal center number of times and also escalated to Nodal officer with no response ever.

I have made my mind to port out of this cheaters..

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Vishu,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

getmevishnu

from Chennai, Tamil Nadu

Dear Sir/Madam,

I recharged for 199 rupees tariff on my mobile number with [protected] as per your web portal on dated 8th February 2013.in the website clearly mentioned that 30000 STD/ Local secs. (500 mins.) . Validity : 28 Days for 199 rupees.After the recharging also the amount is deducting from my main balance.For that i called customer care (121) they informed me that its a different plan (Tata to Tata unlimited free).

As per the information what you given in the portal http://www.tatadocomo.com/online-recharge.aspx i recharged for that amount.

Here attached the screen shots of reservation page and the payment confirmation details for your reference

Please do the needful asap

Thanks and regards

Vishnu C Babu

rafialakodan

from Chennai, Tamil Nadu

i had recharge my docomo number with Rs28 on 21/04/2014 through online, but i don't get the benefit of this recharge so far, Always customer care number is very busy.please take it as a compliant against TATA DOCOMO.

Rohan Mhatre

from Noida, Uttar Pradesh

hi
i have buy a new tata docomo sim card after a day simcard is getting started after that i have recharged my no [protected]rechage my no with rs 214 to get 2.5gb internet balance but my from retailers first rechage was not done.. after a day retailer recharged my no with 63 due to this my 2.5gb is getting collaps and it show 200mb balance so i want my 214 balance back to my number

Harish455

from Mumbai, Maharashtra

I recharged my photon plus by 1200 through net banking option in your website on 30 dec 2014. amount has been deducted from my account but recharge was not successful