[Resolved]  Tata Docomo — Selling o[censored]nknown value added services & Misleading information related to the product

Address:

Pune, Maharashtra

I have opted for Tata Docomo post-paid mobile services in the month of Aug 2012 (seems to me like biggest mistake of my life) just because I was not provided the option of Mobile Number Portability to a Tata Docomo pre-paid service by Tata Docomo outlet situated in Pimpri-Pune, the reason provided to me was that on a daily basis they do MNP for only 1 or 2 pre-paid connections & they do not have more pre-paid kits available for my MNP request, so for getting pre-paid connections via MNP I will have to wait for some days whereas Post-Paid connections are immediately available (my bad I opted for Post-Paid). My mobile number is [protected] & my Tata Docomo account number is[protected]. Below mentioned are the issues that I am facing right now using Tata Docomo Post Paid connection: -

FYI I have tried seeking assistance from Tata Docomo customer care # 121 also I tried seeking assistance from the Tata Docomo outlet situated at Aakurdi, Pune (on a call) but got no help. Today I have written an email to [protected]@tatadocomo.com for below issues but I realy do not have much hope so I am writting this complaint here.

1) My current credit limit for my Tata Docomo Post-paid connection was set for Rs.1300 by the company itself however, as per my latest conversation Tata Docomo customer care department, my total usage is gone beyond 4000 Rs. (in the span of just 25 days because since 26th Sep2012, my outgoing services are barred till date) Please note that on 13th of Sep on my call with Tata Docomo customer care department I was told that if my usage will cross the credit limit of Rs.1300 my outgoing services will be disconnected, which was never happened until my usage amount reached to more than Rs.4000. I am really unable to understand that despite the credit limit being set to Rs.1300 how my service usage can go beyond Rs.4000. I have not received any clarification from the company yet & my outgoing facility is still barred.

2) My Tata Docomo post-paid service was started from 1st of Sep2012 & in the first or second week of September I have started receiving SMS from the number 56060 for a particular service named “Kissing Tips” for which I have never applied & as per the first message that I have received this service was free for first 3 days & than it was going to charge me Rs.10 for a week (& surprisingly it is charging me Rs.10 per week till date). I called the customer care department to discontinue this service for me but they were not in a position to help & they asked me to dial a particular number & try to unsubscribe this service from there but I was not able to do it, every time I tried, on the call it was confirmed that the service will be discontinued soon but as I drop the call, I kept on receiving a message stating that I have pressed some wrong key. I am really frustrated why this service has been activated to my number in first place when I have never applied for it & why I have to take this pain to get it unsubscribed? Also when I have already applied for Do not Disturb service why till today I am receiving this SMS for “Kissing Tips”? This is ridiculous. Can someone save me & my money from this harassment?

3) As per the call dated 10th of Sep 2012 at 5:50pm that I have received on my alternate Tata Docomo # [protected] from Tata Docomo customer care department (number was probably [protected]), it was communicated to my wife that for the first month of my usage of Tata Docomo post-paid services, I have been provided 3GB data Internet usage free however, in my first bill I have been charged for Rs. 1533.6 for 298926 KB data usage. I was aware of the data pack worth Rs. 50 that provides the benefit of 2GB Internet data usage but due to above mentioned misleading phone call from Tata Docomo customer care department I have not activated that data pack for my first month’s Internet usage which I thought I will activate from the second month onwards. Is it possible for you to check or listen to the above mentioned call that was made by Tata Docomo department & get this confusion cleared off? I am realy not stupid to pay Rs.1500 for just 150MB data when I am getting 2GB data just for Rs.50.

4) Last but not least the services that I have been charged for like “Aamir” & “LATENIGHTMATSopup”, I have not been provided any explanation what kind of services are these? As per the information provided to me in the bill I have been charged @ Rs.49/per Sec for Aamir & @ Rs.99/per Sec for LATENIGHTMATSopup twice. I really don’t know how I have used this services & what actually has been served to me for around Rs.250? As per information provided to me by Tata Docomo customer care department I have used Internet for using this service & from there I have clicked on some link which has caused me charges but my concern is when we buy any product or service using Internet we have to make online payments why Tata Docomo is charging me for the online services like above in my bill (when already I have been charged exorbitantly for using Internet @ 1paise/KB)? If Tata Docomo is charging me this amount it means they should be in a position to explain me what has been served to me for Rs.250? Also where is my acceptance to pay charges for these kind of Tata Docomo Internet services? I have never been informed that I will be charged for any service like this? Only when I saw my first bill I came to know that services like “Aamir” & “LATENIGHTMATSopup” do exist on this planet earth (still do not know what it means or serves actually).

I am really fed-up of all this nuisance going on with me since I have opted for Tata Docomo Post-Paid service & I am trying to know what all remedies are available to me for getting away from the Tata Docomo mobile services without loosing my mobile number. I am ready to pay all the fair charges that I owe to the company. Yesterday I have called Tata Docomo customer care department & tried to know the final figure that I have to pay to get away with my number but they told me to visit Tata Docomo gallery for that detail which I really do not want to do because I know they will definitely ask me to go back to the customer care department. Please help me here & let me know the way how I can get my number back from Tata Docomo's spider net immediately?