[Resolved]  Tata Docomo — Tata photon whiz worst speed

sir,
i had purchased tata indicom photon plus for net connection for 3600 rupees.
they said that it will give 3.1mbps ,but the product is not giving speed which they suggested.
but the product is giving negligible spped and disconnectiong after every five minutes,
and iam disgusted using this product even after paying money,
and i m mentally harassed
i already complained in thier website ,but they are not replying and customer care number is also not working,
so iam here to complaint against tata indicom ,

Tata Photon + — worst speed

sir,
i had purchased tata indicom photon plus for net connection for 3600 rupees.
they said that it will give 3.1mbps they suggested ,but the product is giving 20 kbps speed
the product is giving negligible speed and disconnectiong after every five minutes,
and iam disgusted using this product even after paying money,
and i m mentally harassed
i already complained in thier website ,but they are not replying and customer care number is also not working,
so iam here to complaint against tata indicom and JUST DIAL and MNC Associates Wilsongarden bangalore

sir,
i had purchased tata indicom photon plus for net connection for 3600 rupees.
they said that it will give 3.1mbps, but the product is not giving speed which they suggested Now it is only 20 Kbps the product is giving negligible speed and disconnectiong after every five minutes,
and iam disgusted using this product even after paying money,
and i m mentally harassed
i already complained in thier website, but they are not replying and customer care number is also not working,
so iam here to complaint against tata indicom

Hi,
Even I faced too many problems because of Tata's Photon Device!
First of all they were not ready to give demo, stilll i Paied[protected] of device + 500 installation) and the person who came for installation was not able to start the device at all till the end of the day!! and he went away, and never come again to install the device properly!! then i have started it myself.
They are Not at all replying properly for emails(having too many mail id's), customer care numbers are only for marketing purpose and not for so called "CUSTOMER CARE".
Once they get the money they dont care for anything.
The marketing people are telling Photon will work at evrywhere, where network is available!! but photon is not working where even the Tata indicom's wireless phones are working!!
I have used it hardly for 15-20 days in mumabi and I shifted out of city.Then I tried to discontinue the device, for which also they were not replying properly!! after long time they give me one mail ID aand asked me to mail.
And Now for a large amount of bill they r harrasing to my parents at India, even coming to Home!!
And one more interesting thing is they r not ready take back the device!! what the hell anyone can do with that dump device, if discontinue the service??
They just want their increasing bill amount!!

From
Karim E. Merchant
51/A, Occean View, J. P. Road,
Versova -Andheri (W)
Mumbai – 61
17th November 09.
Tel. :[protected]


To,
The Manager,
Customer Service
Tata Indicom
Shivaji Park
Mumbai 28.


Dear sir,

I applied for Photon USB on 5th November wide customer application form no 2903329 (S.No. MHMUM-09). I paid full amount by cash to Mr. Rajesh (Mob. No. [protected]).

He told me that the verification will be done next day, i.e. 6th November & Photon will be delivered on Saturday 7th November.

I am very sorry to inform you that twelve days have passed & still I have not received Photon USB.
I never expected that such a reputed company like Tata Indicom will be so careless about customer service.

Please note that If I not get Photon within 24 hours, I will take this matter either with Head Office or in the Newspaper.

Awaiting your prompt reply





Karim E. Merchant

Please give me the email ID to which you sent this mail cos, I have a similar problem.

Thank you

Tata Indicom - Photon Plus — Tata photon plus - disgusted by their service.

If you are planning to subscribe Tata photon services by Tata Indicom, you might be committing a big mistake. I'm completely disgusted by their behavior and extremely poor customer care services.

I subscribed Tata Photon plus on 31st August '10 by paying INR 3000/- to their sales team. I was promised that I’ll be handed over the devise within two days of payment and the services will be activated immediately.

I received the device on September 4th but the internet service has not been activated till date. I’ve contacted their customer care department as well as sales person – Sandeep (from whom I purchased the apparatus) multiple times but nothing has been done in regard to activate the service till today. Following docket numbers were communicated to me when I raised the complaints in their customer care but they were closed without any proper follow-up.

[protected]
[protected]

I was contacted only once by their technical team and they directed me to a Tata Indicom service center at Fatima Nagar. When I visited the center, I was told that the backend system is down for 3 days and nothing could be done to activate the connection.

Besides, their sales team is equally unresponsive and don’t even attend to calls once the payment is done. Even on repeatedly calling the concerned person, no response is received which is highly frustrating. Sometimes, I felt that they trying to demean me by rejecting my calls continuously.

Now the situation has reached to a limit where I feel completely miserable and living with this situation long-term is not an option I consider. So, I simply want to surrender the connection and get my money refunded. I had subscribed to their service considering their credibility but they have proved it to be a damp squib. I’d rather subscribe to Reliance Netconnect and would *never-ever* recommend their services to anyone.

I have tata internet service.Its speed is inconsistent.Many times even at night at 11.00 pm speed is so low, that one can't surf properly, let alone viewing a you tube video.I never thought the firm like so called TATA can provide this kind of worst service. One can't believe any one .Each and every one including Tata are behind Money Yar. Mera Bharat mahan!

Sir, I have a Tata photon+ bearing No is [protected].Sir, I have not received my password till date & speed of my connection is very poor/unsetisfactory in compareason with the other servicer users/friends in same area in same PC, and frequently a message "your modem is out of order/not configured properly" has been shown by the system every time after failure of network/reconnection. The poor Speed/signal has resulted in complete lost of faith in your services. Therefore you have been requested to short out the bottle necks as elaborated as the earliest to ful fill my basic purpose of purchasing the connection or atlest let me inform the procedure to surrender/refund the connection. Thanking you. and hoping an early positive action in the matter on priority.

ya i bought tata photon plus and it was worst internet i've ever tried dont buy it i recommend

TATA Indicom — Not keep their terms

my tata indicom no [protected], when i was trying it to port out i received a call from company that dont leave us we'll give u low call rates for 4month and low message rates for 1year, this was the senario of 17th feb'11 and told me that these facilities will be started on 40hrs...
than i called in cc they told me wait till 4thmarch...
now they are not responding to me..
every time i call they say to me that dont worry sir we'll catch u in 72hrs with resolution...

tata indicom says customer service pledge, this is the service pledge??
please help me what to do against this , i want to know them dont fool out the customers....

very useful to all before get a tata photon

Tata Photon is worst. I bought and now i feel i was cheated. Its customer service is rude, and now showing me the "Fine Prints" that i have signed. The fine prints are not readable without a magnifying glass.

Now after so much of frustration while on the help line and nodal desk, i feel that Tata Photon people are "cheats". The sr.management people hide behind juniors. The juniors repeat their words like trained parrots. And if sr.management people come on phone, they are rude and talk about the "fine prints" in which they have "disclaimed" everything.

While selling they promise the moon, everyone is only behind money...

I fully agree with you.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.