| Address: | Ujjain, Madhya Pradesh |
I have done the tariff voucher of Rs. 14/- on 08/02/2013, the detail of voucher is (1p/2sec. for all local mobile from home tower. validity 90 days). The voucher did not work properly the balance deducted according to 1p/1sec. even calling from home tower. After assuming not proper service of this voucher I have done tariff voucher of Rs. 66/- on 21/02/2013 the detail of voucher is (All local and STD Mob. 1.2p/2 sec. validity 90 days) but it is surprising that the voucher is still not working on my number and when contacting to customer care executive they told me that once Rs. 14/- will be finished then only Rs. 66/- voucher will be activated and both voucher is connected. That is ridicules.
The universal rules is if, any new plan voucher activated the previous plan will automatically deactivated and there is no connectivity on above both voucher done by me. 1st one is only for local call i.e. 1p/2sec. and another is for both local and STD 1.2p/2sec. so where is connection in both voucher. Hence the company is making fool to their customers.
They also denied to refund the voucher amount. That is improper. I am their old customer but not satisfied with their services I made many of complaints about balance deduction previously. So, the services are not proper from the company and the network is very very bad and low. And 3g services are also not provided.
Kindly refund my voucher amount as soon as possible or activate the Rs. 66/- voucher soon.
MUSTAFA TARIWALA
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