Tata Indicom Broadband — Asking for unnotified bill

Address:

Pune, Maharashtra

Hi

Last year I took a reliance broadband advance rental connection (A/c No[protected] for which I placed a disconnection request on 22 Sept, 2010 and I got a confirmation mail from Mumbai Nodal Officer on 26th Sept that my connection will be disconnected within 7 working days and i have to pay a 7 days extra bill on pro-rata basis.

As it was advance rental 4 month plan, and I paid amount in advance, so I am not supposed to pay anything at the end. But I am liable to pay extra amount on pro-rata basis as suggested by Mumbai nodal officer.

As per their reply, my broadband was disconnected on 1st October, 2010 and docket number for the same is[protected].

But after that I am repeatedly getting calls to pay a bill of broadband.

In every call I tell gave them the request number[protected], according to which my broadband was disconnected.

Now I took new broadband from TATA with account number[protected] and after two days they suspended its line.

I called out customer care & I came to knew that in order to continue I have to pay my previous broadband connection bill of 1800/-. After continuous discussion, customer care told me that it is not a broadband bill, its a landline bill which I have to pay. I never used that landline. And then they told me that I had to put separate request for disconnecting a landline, which they have not mentioned anywhere.

On their work-order also, they have mentioned customer care number as - [protected] and they have not mentioned any different number for landline.

Customer care agreed that due to some issue from their side, the bill was not delivered to me.

I am harassed from the service they have provided. I & my wife do some part-time work on internet and we had suffered a lot by their discontinued services.

What TATA does is that while giving a broadband connection, it gives a free landline connection also- which they says is necessary. Landline provides free incoming and paid outgoing. They provide broadband, modem and landline under one account number- & my account number was[protected].

As I placed a request for disconnecting account number[protected], so they should have disconnected my landline also as every stuff they provide comes under single account number.

Now I am really helpless, as they are forcing me to pay the outstanding landline un-liable bill otherwise they will not start the suspended line.

Please help me !

Regards
Gaurav Sharma
[protected]
Pune-