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TATA Indicom |
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61 Reviews
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NEELESH DIXIT 
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COMPLAINT AGAINST TATA INDICOM
To,
Consumer’s Forum
Kind Attn: Manager – Grievance Cell.
SUB: Failure of Commitments from TATA INDICOM.
REF: TATA Indicom Nos. 9223555110 to 114 and 9223555220 to 229)
Dear Sir,
This is to inform you that, authorized representative of TATA INDICOM; Mr. Kamlesh Bhavsar had visited our factory along with Mr. Rohit of M/s Drive India Enterprises-Thane (Direct Associate of TATA INDICOM), for confirmation of commitments against our purchase of 15 new Tata Indicom Mobile connections and 2 new WLL connections.
They offered us a group scheme and committed that the Tata to Tata Pack + National Roaming (with incoming free calls) Pack, would be activated on each of the 17 connections in the scheme. They studied our MTNL-Dolphin Bills of past one year and assured us that use of TATA INDICOM will save at least 50% to 60% of our costs.
On their confirmation and assurance I had purchased 15 Tata Indicom Mobile connections and 3 Wireless Land Line connections (with the National facility of Tata to Tata free calling and In-coming Free National Roaming as per the optional packs suggested by the representatives) on Payment of Rs 19,485/- by cheque.
We were shocked to know that all the commitments and assurances given by the representative and the Thane associates have failed. The bills received are exorbitant and are even more than the MTNL connections we had earlier. In-spite of repeated requests over phone, the representative as well as the associate, M/s Drive India Enterprises-Thane, is not bothered to pay any heed to our complaint. More than a month has passed but we have not yet received the land line connections as yet, but to our surprise, we have been billed for the same as well.
Worst to expect, they have discontinued services of all our 18 connections today leaving us in a state of agony and humiliation.
I am sending this letter to you as a hope of getting the quickest attention and action.
Regards,
Neelesh Dixit.
Proprietor - Renuka Enterprises, Navi Mumbai
M: 09819586611
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 60 Comments |
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Dear Sir,
This is with reference to your communication regarding the cancellation of your TATA Indicom connection.
We have read your mail with great distress and it is with deep regret that we acknowledge the receipt of your request for cancellation of services. We truly regret the inconvenience that you had to face. Please accept our apology.
We would request you not to form any lasting impression of our services based on this incident and give an opportunity to serve you better.
As per your mail regarding disconnection of your nos., we would like to inform you that your request is in process and your request no. is 90716969.
Should you require any further assistance, please write to us at customercare.delhi@tatatel.co.in.
Thanks and Regards
Team customer care
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Sent: Wednesday, November 07, 2007 1:05:07 PM
To: Nodalofficer Delhi; Customer Care Delhi
Subject: Re: Plz disconnect 9212638409
Hi Dear,
i am continuously mailing to your nodal officer & customer care to disconnect my number 9212638409.You People are not disconnecting my number.
I am planning to move to consumer court with help of the mails we exchanged as a proof to show as how Tata indicomm is delaying the things...
Request for Cancellation Request has been registered with the reference number 90716969
I am attatching my bill which has come for whole month instead of writing so many mails to you people.
I wrote a mail to discconnt my number on 19th October I think...So there is no need to pay the full amount...Kindly correct it and send it again
best Regards,
Deepak
:
My Dear Friend,
I am putting request to cancell this number for the past 3 weeks and now you people have woke up and suspended it.
Now I will not pay any bill for the days which I have not used the number and kept waiting for your reply to confirm the disconnection.
I hope that you can understand that your service is the worst in terms of entertaining any customer request.
I will look forward to approach a consumer court if you people charge me anything after the day I asked you for the disconnection with this mail as proof.
You people really dont care for the customer satisfaction I must say
Thanx & Regards
Deepak
Nodalofficer Delhi <Nodalofficer.Delhi@tatatel.co.in> wrote:
Dear Mr./ Ms. DEEPAK AGRAWAL
Thank you for writing to us at Tata TeleServices Ltd.
We acknowledge the receipt of your mail-dated 03 -Nov-2007
Your request for Cancellation Request has been registered with the reference number 90716969 . Your Number is Temporary Suspended and will Disconnect in next 48 hrs .
For further assistance, please
Call us at 011-66558101
E-Mail us at – customercare.delhi@tatatel.co.in
Fax us at 011-66551313
Assuring you of our best of services at all times,
Yours sincerely,
Komal Sinha(Nodal Officer)
Tata TeleServices Ltd.
--------------------------------------------------------------------------------
Sent: Saturday, November 03, 2007 5:21 PM
To: Nodalofficer Delhi
Cc: Customer Care Delhi
Subject: Re: FW: Plz disconnect 9212638409
Hi All,
Can you plz plz plz plz plz plz update me whether you have disconnected the services as per request ???????
You people r good for nothing I must say.very slow
Best Regards
Deepak Agrawal
Nodalofficer Delhi <Nodalofficer.Delhi@tatatel.co.in> wrote:
Dear Mr. Deepak,
This is with reference to your email dated 28/10/2007 regarding the cancellation of your Tata Indicom Number.
Your decision to discontinue your subscription is of great concern to us. We have read your mail with great distress and it is with deep regret that we acknowledge the receipt of your request for cancellation of services. We truly regret the inconvenience that you had to face. Please accept our apology.
If you choose to discontinue, we will process your request. The request number for the same is in under process90716969.
We would request you not to form any lasting impression of our services based on this incident and give an opportunity to serve you better.
Should you require any further assistance, you can call us at 121 or write at nodalofficer.delhi@tatatel.co.in
Thanks and Regards,
Nodal Officer
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From: ]
Sent: Sunday, October 28, 2007 11:36:19 AM
To: Nodalofficer Delhi; Nodalofficer Haryana
Cc: CustomerCare Haryana; Customer Care Delhi
Subject: Plz disconnect 9212638409
Hi Dear,
Kindly see that how YOU/your customer care is working.
They become dumb when any customer writes a mail to them.
Kindly act and disconn my connection and acknowledge me back
I am not going to pay the bill and will take this case to consumer court with a proof of this mail.
Best Regards
Deepak
Date: Wed, 24 Oct 2007 08:31:38 -0700 (PDT)
Subject: Re: Plz disconnect account 207983630(plug n Play) for internet
To: customercare.haryana@tatatel.co.in, customercare.delhi@tatatel.co.in
Hello Dear,
I have not received any confirmation of the disconnection of the number as requested in the mail below.
I hope that you people must be checking your mails.
Best Regards,
Date: Fri, 19 Oct 2007 01:00:55 -0700 (PDT)
Subject: Plz disconnect account 207983630
To: customercare.haryana@tatatel.co.in, customercare.delhi@tatatel.co.in
Hi Dear,
Plz dicsonnect the acc 207983630(plug to surf) internet connection with SIM card 09212638409 immediately.
the connection tarrif plan is V DATA JUMBO ME 650
I dont want to use this service any more.
Kindly acknowledge also that the request has been accepted and processed.
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Your Comfort. Your Convenience. Your Choice.
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DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
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i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
============================================================================================================================
Disclaimer:
This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra.
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i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
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sir,
I had purchased samsung explorer mobile on 8/11/2007 for Rs. 5,500/- from tata true value hub at Hauskhaz,New Delhi.
From 9/11/2007 the phone switched off automatically . I immediately went to Tata True Value shop at Haus Khaz .Mr Harish (ph no. 9250229944,011-65559357,01165559323) and he said some loose contact might be there and replaced its battery.
Even after replacing battery mobile switched off automatically and on informing to true value shop he directed us to go to samsung service center ,Nehru place for repairs. I depoisted my mobile to samsung service center on 19/11/2007 and received back my mobile on 24/11/2007 after repairs.
again the phone is switched it off automatically and this time i.e on 26/11/2007 the true valus shop sales personnnel Mr.Harish told me that deposit the mobile with him and he will personnally get it checked at samsung authorised center and retuned the mobile on 30/11/2007 after depoisiting my mobile .
again after repairs the mobile switched it off automatically and this time the camera also din't work so again i deposited my mobile with true value shop on 2/12/2007 and till date the mobile is still under repair. this is the perfect condition of brand new tata-samsung mobile.Since purchase ,one month has passed still the mobile is under repair.
During this I contacted umpteen nodal officers on 011-66558101 namely Mr.Sunny,Mr.Dev dayal(9213410281) Mr. Ahmed, Mr.Rakesh (9212105873) on umpteen times and for more than 300 minutes .every time one executive hear my story and says i willl call back or arrange call back immediately as my seniors are busy . During entire one month only one time i received a call back from TDSL for a minute . When ever i call they take all my details and next time when i call they keep their voice mail box on and i have to leave a message. This is the real custtomer friendly attitude of TATA indicom. Is anybody hearing our complaints ?
The mental agony and disturabnces the customer facing with Tata indicom is un explained in words. Mr Naveen (9212105676) one of TAta Indicom official informs me that I had to suffer like this and have to go to service center as many times . even if I compalint to higher officers no body will help me .ultimately I am the only one who can do some thing for custoemr . This is the attitude of Mr Naveen and all the officers i came across during past one month.
Even after one month my barnd new samsung mobile is under repair and under experiments. Thanks TATA indicom for the pain and mental agony .
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my phone is not activated for s.t.d call please started the std calls my number is
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My name is Jahanara Begum residing at 7B, Banshi Dutta Road. Kolkata -700014 and we have been a Tata Indicom customer for more than a year. My husband Sheikh Abdullah had bought a Tata Indicom landline connection (tel no. : 033-64501551, account no. 801090961) under his name at our residence and was promised a zero line rental and we will only have to pay call charges under Tariff plan: Ws 3 Yr Zero rental Plan. The zero line rental never happened and we have to pay a lot more somewhere around Rs.378/- line rental every month plus call charges. My husband spoke to their customer service and they said that in order to get the zero line rental we will have to take another landline connection from them on the same tariff plan. So my husband bought another Tata Indicom landline connection (tel no. : 033-64518991, account no.802751493) under my name on the same Tariff plan: Ws 3 Yr Zero rental Plan at our premises. The zero line rental never happened again and infact they charged another Rs.358/- line rental per month for every month. Moreover, the Tata Indicom agent came to my house and handed me a Tata Indicom mobile connection (mob no - 9230640758) saying that it was completely free with no line rental, and I will only have to pay call charges for the mobile. The mobile bill will be combined with my residential landline phone bill account no. 802751493. Now to my surprise, when I received my combined bill it showed wrong billing of both landlines line rental and extra mobile rental of around Rs. 368/- per month for every month. I made a complaint to their customer service and told them to cancel my mobile connection. They told me to clear my bills first and they will cancel my mobile connection once bills are cleared. I had cleared my bills but the very next month I receive the same bill with rentals for both landlines and mobile as well. This has been happening all the time. I had always cleared my bills in the hope that my mobile connection would be cancelled. Finally I wrote a letter stating to cancel my mobile connection which was signed and approved by their agent Mr. Dipak Das dated 16/07/2008 but to no avail. Again in the month of October 2008 their agent said that if we pay Rs. 600/- our Incoming calls will be restored and mobile connection would be cancelled as they have cut off both the Incoming and outgoing calls long time back on both the landlines and mobile. We paid this amount on 27/10/2008 but the Incoming calls were never restored.
They have cheated on me many times, by false promising me on many occasions. Giving me wrong information and mis-selling me their second connection and further handing me a mobile connection saying that there is no line rental for the mobile. When told to cancel my mobile account they tell me to pay my bills which I always did but the very next month they send the wrong bills again. I totally want to cancel all Tata connection now as we have been lied and cheated. We will not pay our bills now as no action is being taken from Tata Indicom. In fact they are liable to pay us compensation as they have charged us extra on every bills and has cheated on us.
What should I do? Kindly advice.
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date - 29/12/2008
To,
marketing officer
tata indicom
new delhi
( sub:- closing of internet)
dear sir
kindly close my internet connection this is my no:-9212117908 with immediate effect.
thanks
your truly
(anil bajaj)
mob:-9818937180
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hello..
i just saw the bill details n i was shocked to see few things..i have been using your conection for more then 2 years now by the means of walkie no-9254389470(karnal) n i just changed my plan from 350 to 225 rental..
my local call rate is 3min/1 rs okk and i have used around about 240 local minutes so according to the applicable call charges, i shuld be charge around 80-85 rupee but in actual i have been charged 152 for my local calls..and the same thing u did with std calls also...
i will just see number of mintues which i have used right and not ur number of units..how could i know that on what basis u calculate the number of units
and also while taking the plan, u just told us that it would be 3min/1rs local n 1min/1 rs STD
whats the benefit of taking this plan if i have to charge 152 rupess for 240 local minutes..
this is just like fooling ur customers
do the needful as soon as possible n reply soon through mail only..otherwise i'll feel that i made a mistake in choosing ur services n i wont recomend it to others for sure..
aashish..
this conection is by the name of santosh wadhwa, karnal
walkie no-9254389470
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Please give me password, My mobile number is 9213367766
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hello, myself surya singha, i am customer of your TATA INDICOM telecom sevices, i have four tata indicom conection with post paid system, i living in kolkata, location maheshtala but in among of my walks one is ont working with its LCD, battery charges is not staing a long.
so therefore i request to tata indicom sevices, pls take care my said matter, it would be a great if replace my walks immediatelyby visit official.with thanks surya singha.
walks no -64520622
for contact 9432445321.
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Dear Sir,
This is to bring it in your notice that despite of several request and complaints my bill amount has not been corrected. secondly, I askd to disconnect the saervice on my Mobile no. 9212784004 but there is no response at all . once yuor Executive asked me the reason, when i tell him he told that his senior will speak to me. since then there is no call from your side.
No bill is being generated and I am not happy the service you provide,
Kindly disconncet my mobile no. 9212784004 with immediate effect. and correct my due bill amount.
Regards
Ajendra Saxena
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i want deactivate of my caller tune service more fast.
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i want deactivate of my caller tune service please as soon as jpossible you call me and disconnect my caller tune service.
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i want disconnected my caller tune service as soon as please contact me on my phone number this 9212982210
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Date: 26.05.2009
To,
Honable Judge,
Consumer Court,
Bathinda, Punjab
Sub: Inconvenience caused due to lack of service to be proceeded for Mobile Phone by Tata Teleservices customer care.
R/Sir/Mam
Our mobile no. 92572-28512 (Handset Model No. C2) was brought by us from Tata Telecom Services in Jan 2009, with a one year warranty for any defect in its function.
This phone stopped working on 16th April 2009 and was sent to Mr. Sandeep (Engineer) Tata Telecom Service centre, Namdev Marg, Bathinda. We were told to collect the telephone on 21st April 2009. A while our driver was sent but he was told to come after 3 days & again to come on 27th April, phone was not ready and on our request they gave an underwriting in writing to collect the phone on 01 June 2009, again it was not ready. We were informed to contact Mr. Vikas (Mobile No. 9988881792) customer care officer in Amritsar. This did not help as he also kept on giving us new dates & the driver & vehicle kept on going to collect the phone every 2 to 3 days.
There customer care no. 121 was also contacted refer our complaint no. 171394609 of 11th May, 2009.
Despite our utmost efforts & request our telephone is still not repaired or handed over to us. We have suffered greatly due to non performance of required services by Tata Tele Services Centre located at Namdev Marg, Bathinda.
Non availability of this telephone has adversely affected the working of our D.G.M. Mr. Pankaj Gupta who uses this phone. In addition we have incurred large sums of money by sending the driver & officer to collect the phone on promised days/dates. There also has been avoidable mental stress to our D.G.M. & loss of illness.
We therefore want our repaired set to be given to us immediately and compensation for the items mentioned above.
For Ansal Mittal Township Pvt. Ltd.
Authorized Signatory
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sir i wanted caller tune of gajani film kaise tu mujhe mil gyi kismat pe na aye yakin but got callertune of an add which seen in television of hello hello add..i was charged 30 rupees n three sms per sms 3 rs..plz sir quickly listen my complaints do sth as soon as possible..
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Sir,
Kindly send the bill copys for the postpaid numbers given below.
1. 9282112754
2. 044 - 67456096
I have already register complaint but no response forward this complaint
Thanking you
With regards
Rajarajan.R
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hi sir,
i submitted my proofs to one of the servicing center in warangal its 3 days completed till not my TATA sim is not activated its in block state only pls take action as soon as possible to help me iam searching for a new job with this reference as my mobile no
Thnaks ...
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hi sir,
The customer service is very poor in TATA mobile phones compared to other Mobile Services pls help me asap to activate my sim my mobile no 9292706870
Thanks
regards
Ashok.k
software developer
Microsoft Dynamics Axapta (DAX)
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dear friends
m naveen garg, i want to tell u that i purchase a tata indicom usb modem from the nearest tata indicom shop, they told me that the surfing speed of this modom is abouit 100-130kb/sec. but here the speed is about 0.8-10kb/sec. n we can't make call from this usb modem n thay didn't give me the earphone, due to this i complained at the shop n costumer care so many times but they didn't respond my complaind. now i don't like to pay ur bill u can disconnect my connection.ur service is too bad.
good bye
naveen garg
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dear service provider,
m naveen garg, i want to tell u that i purchase a tata indicom usb modem from the nearest tata indicom shop, they told me that the surfing speed of this modom is abouit 100-130kb/sec. but here the speed is about 0.8-10kb/sec. n we can't make call from this usb modem n thay didn't give me the earphone, due to this i complained at the shop n costumer care so many times but they didn't respond my complaind. now i don't like to pay ur bill u can disconnect my connection.ur service is too bad.
good bye
naveen garg
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sir,
Please arrange for old mobile no. new gsm cards by old nos.for any mobile to use
My no. 9226755155
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Deepak
Vikas Seharawat
Pankaj Gupta
