[Resolved]  Tata Indicom — FREQUENT DISRUPTION OF STD FACILITY AND WORST SERVICE ON LAND LINE

Sir,



First of your customer care complaint on website is fake and doesnot works out.

I have my tried my level best to float online complaint regarding my tele No [protected] but all in vain.

For the last seven days or so, the STD facility is being disrupted on our tele No.[protected] inspite of our repeated complaint no cognizance has been seen and ultimately day b4 yesterday the same has been activated.

It is not understood why the discontinuance of STD facility has been made and on which authority without the prior consent of the subscriber.

The landline installed at our home is mainly for my old aged guardian as they have to frequent call on westbengal to their kith and kin but it is observed that the STD facility is being disrupted, the set has some or other problem, continous humming sound etc.

Various unnecessary call from the customer care regarding one or other offers are being made but why the discontinuance of STD facility has not been made ?

How is to blame for the same ? Whynot we ask for compensation for the harassment ?

What action is being taken on our complaint ?

The matter will be taken to Appellate authority and further consumer forum for their legal action ? We want compensation as we are the customer who pay the bill prior to the date of expiry and it can be verified by your staff deputed at Akash Ganga, Bhilai.

The mental harassment and aberation caused to us must be compensated and requires your personal indulgence immediately.

This may please be noted that the poor service condition and facility of TATA Indicom has bound to change our mindset for changing of connectivity. We pay for the service and facility and not for showing that we possess telephone connectivity. Duly considering the old age factor of my guardian for the STD call our representation for compensation is valid and requires your comments and action please.
The worst service condition and its staff has lead us to change our mindset as stated above, the company must compensate for the same not only to us but for those has sufferred the same service condition.
If the bill is not paid due to any circumstances, TATA Indicom disrupt the connectivity forthwith then why not the service rendered on the connectivity be made permanently if however the same can be discontinued due to some technical fault which is agreed to in principle but it is required to intimated prior to the commencement.
The customer care are simply engaged in photosession or for the fashion show not for the customer service, simply putting the cream and powder will not satisfy the subscriber they want the service facility and not the fashion show.


with regards

For Smt Deepti Mitra
mother of Arumoy Mitra

[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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